Print Operations Manager at Canva

| Austin
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Canva’s Commitment and Mission
At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We mean it when we say we want to create a diverse and inclusive workplace where we value all different types of experiences and want to create a space and culture where you feel like you belong.

We know it can be a tricky time applying for roles, wondering if the role is right for you and if you and your experience are right for the role too. Many people won’t apply for roles unless they feel that they tick every single box. At Canva we look for many different skills and abilities and we’re always looking for how new team members can add to Canva and our culture. So if you don’t think you quite meet all of the skills listed, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 75 million monthly active users across 190 different countries and a team of over 2,800 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Be a Force for Good
We’re driven by our values, with our ‘Be a Force for Good’ value supporting everything that we do. Through your work on our product or team, and our community initiatives and sustainability programs, you’re given the opportunity to come to Canva and make a tangible difference to the lives of others in your day-to-day life. In addition to our Founder’s 30% Pledge, Canva is committed to Pledge 1% and actively encourages our team to participate in many ways, including taking paid volunteer leave.

Your journey with Canva could take you to places that you might not have even imagined yet. There’s opportunity around every corner and the support to help you achieve your goals. Join us and design your future. 

About the Team
The Print & Partnerships group is building the best creation tool in the world for print products and unleashing the power of Canva via print and digital partnerships (Canva for Partners) with the world’s leading organizations 
Growing Canva Print has become a key goal this year and our group is doubling down on doing a wide range of new product initiatives to drive the team’s growth while developing e-commerce foundations to accelerate Canva’s vision to empower the world to truly design anything, and publish anywhere.
We’ve seen incredible growth and we are rapidly scaling in this space, but there is a whole lot more to do to achieve our vision and so we are looking for a product designer to join us and help propel us towards our mission.

Role Mission
As the Print Operations Manager, you will grow, manage, and scale our Print Operations team and Print Servicer Provider Network(PSP). You’ll own the planning and execution of the Print’s overall manufacturing goals and customer experience goals that ensure a delightful product experience. You will focus on putting in place the operational, metrics, systems, and processes needed to scale. You will serve as an escalation point for issues between our PSPs, Customer Happiness, and our engineering teams. As a leader on this team, you will also identify, scope, and drive operations initiatives around quality, production times, operational excellence, and packaging to ensure the team meets our crazy big goals. You will develop partnerships with other Canva stakeholders to ensure decisions are informed with clear and direct insights through the voice of the customer. This role will manage PSP metrics from objective setting through execution, reporting, and as the champion of results.

What you'll do

  • Responsible for operational data and performance review and measurement, quality, and productivity metrics
  • Analyze performance metrics and communicate with Print Partners and Team for areas of success and improvement
  • Identify and communicate areas of concern in operations and in product quality.
  • Create and update Print Operations SOP and Process Guides
  • Provide additional support as needed to support FINOps and Customer Happiness OPS
  • Maintain data, reporting, and support process improvement decisions
  • Assist in Product/Feature integration projects
  • Document any issues and the corrections made
  • Conduct new Product Development, competitor site, and product research
  • Conduct onsite Print Partners visits as required
  • Lead customer insights generation focusing on customers with specific products and regions.
  • Design, oversee implementation, analyze, communicate, and promote the results of specific insights projects drawing on previous studies to enrich findings
  • Work as a strategic partner with Customer Happiness Specialty, understand plans, develop and implement improved processes and procedures from user insights as appropriate, and also provide customer-focused input to product, operations, and marketing
  • Champion insights, promote and circulate using a variety of tools such as executive summaries, presentations, and project plans

What we're looking for

  • Proven leader who has played an instrumental role in building, leading, and growing a high-performing operations team. 
  • Experience in E-commerce physical product fulfillment in a global setting is a requirement
  • Extensive experience working with a PSP network and outsourced manufacturing.
  • 8+ years of progressive Print Operations experience in high-growth companies, preferably within the e-commerce manufacturing on-demand industry. 
  • Bias toward action; understands what it means to move fast, pivot, have a growth mindset, collaborate cross-functionally, and bring people together towards a common goal.
  • Natural empathy for the customer while understanding how to balance communication-based on the priorities and capabilities of the company.
  • Demonstrated experience establishing robust metrics and analysis (Quality metrics, productivity, SLAs, and KPIs) and leveraging for continuous improvement.
  • Demonstrate strategic thinking and analytic skills (including problem-solving), as well as the ability and confidence to draw conclusions, formulate recommendations, and partner with colleagues to implement findings.
  • Able to handle multiple tasks, demonstrates flexibility in readiness to prioritize and maintain a result orientation.

Working at Canva 
Our culture is unlike anywhere else and together we design your #CanvaLife experience to empower you to do the best work of your life. 

Whether you’re in the office, working from home or choosing your own adventure, we recognise that every single person is unique and our Canvanaut benefits aim to ensure we cater for all.  

Our benefits include: 
Our hybrid work model (in-office & from home) brings our people together for 8 key days a year. The rest of  the year you and your team can determine the balance that works best for you.
Unique and flexible leave so you can recharge, give back, support others or focus on your own professional development.
An inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey to support work-life balance. 
An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development. It could be anything, from a Masterclass subscription, to an electronic stand-up desk, a pilates membership, or dinner out with a teammate. Because you know what you need to Vibe and Thrive, better than anyone.
We have virtual and in-office wellness benefits including Canva University, Employee Assistant Programs, Fitness Classes and other benefits to support your physical, mental, and social wellbeing.
Canva For Good program matching your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in. 

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • BashLanguages
    • Objective-CLanguages
    • ReactLibraries
    • MobXLibraries
    • RxJsLibraries
    • SpringFrameworks
    • SpringFrameworks
    • FinagleFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • DynamoDBDatabases
    • SnowflakeDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • LookerAnalytics
    • SnowflakeAnalytics
    • AmplitudeAnalytics
    • dbtAnalytics
    • RedshiftAnalytics
    • Mode AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • Monday.comManagement
    • Custom-BuiltCMS
    • SalesforceCRM
    • BrazeEmail
    • Salesforce PardotLead Gen

Location

Our Austin offices are in the historical Sixth Street area in the heart of downtown,

An Insider's view of Canva

How does your team reward individual success?

Canva teams set seasonal goals and we celebrate BIG when we achieve each goal. We have celebrated our success by enjoying taco nights, cocktail classes and currently planning a DIY pottery night. Canva also has a very active #kudos slack channel!

Pooja

Partner Success Manager

How does the company support your career growth?

Canva enables me to grow by providing workshops and training sessions that have given me a solid foundation for my role. There is a focus to promote from within and provide everyone the opportunity to explore whichever path they choose. Our “Vibe and Thrive” allowance also makes sure our mental and physical health are always taken care of!

Kendall

Sales Development Representative

How do your team's ideas influence the company's direction?

One of Canva’s core values is to Make Complex Things Simple. We find innovative ways to make legal concepts more approachable to non-lawyers and reduce the need to involve Legal with every move. By removing complexities we encourage an environment of trust and openness for our internal stakeholders and our millions of users.

Suhayb

Senior Legal Counsel

What's something quirky about your company?

Season Openers are company events where Canva celebrates our wins and rallies around our goals. They're also some of the most over-the-top and quirky events you'll ever see. On my first day, at my first season opener, I learned about Canva through a Hollywood-worthy parody of "The Office"— I knew then I had found my new home!

Sergio

Design Ops & Studio Lead

What are Canva Perks + Benefits

Canva Benefits Overview

At Canva, our values are at the heart of who we are. They keep us moving forward, together, to achieve our mission of empowering the world to design. The purpose of Canva’s benefits is to empower Canvanauts to invest in themselves and live our values, every single day. Canva’s benefits are based on four key pillars - Environment, Human, Social and Economic. Each of these enhances the Canva culture and enables our team to do the best work of their lives.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Canva offers employees a $50/month gym reimbursement
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications

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