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Austin, TX

Process Excellence Specialist at Q2

| Austin
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The Process Excellence Specialist is responsible for the delivery of process innovation and continuous improvement initiatives supporting a culture of methodical, goal-based change to drive business transformation and operational excellence. The Process Excellence Specialist will focus on guiding the Premier Services organization through major transformational and cross-functional projects allowing the business to achieve scale through the design of business processes that create a sustainable competitive advantage and measurable operational efficiencies. This position works closely with Premier Services leadership teams to establish process improvement strategy and to efficiently achieve continuous improvement objectives while steering multi-disciplinary teams past operational obstacles in support of the delivery of client commitments.


  • Contributes to the identification of project and business process improvement opportunities that foster innovation and meet strategic objectives through proactive process review.

  • Ensures effective execution of improvement programs by applying Agile, Lean, and other process improvement methodologies for prioritization and implementation.

  • Performs data gathering, root cause analysis, and performance trending to identify unnecessary complexity in project and business processes and better ways of working.

  • Partners with leaders to define and execute business initiatives and lead impactful strategic initiatives ensuring program goals are achieved within budgetary, time, and organizational parameters.

  • Provides advice and direction to project teams for step changes and breakthrough levels of improvement in client service delivery, process transformation, and quality.

  • Elicits requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis, and workflow analysis

  • Works with key initiative stakeholders to develop project deployment strategy, goals, and priorities across business needs.

  • Works with other team members and business services departments to create new support material based on new and revised processes

  • Serves as a change agent by standardizing and operationalizing project and business processes and driving excellence through continuous improvement.

  • Mentors and advises team members in the use of continuous improvement methodology and conduct regular project reviews to assure accomplishment of key results

  • Communicate progress, status, and issues to champions and business leaders. Seek, share, and institutionalize best practices

  • Uses appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements.

  • Leads program communication strategy through clear articulation of ideas to the project team and critical interfacing with Premier Services leadership teams.

  • Designs and conducts coaching/consulting engagements leveraging project management, change management, and process improvement core capabilities.

Qualifications and Experience:

  • Typically requires a Bachelor’s degree in relevant field and a minimum of 8 years of process improvement and agile background with application in business processes; or an advanced degree with 6+ years of experience; or equivalent related work experience.

  • Strong analytical skills; Strong project execution and Project management skills

  • General knowledge of business performance practices (Lean Six Sigma, Agile, Total Quality Management, Balanced Scorecard)

  • Executive-level presentation skills, with demonstrated confidence to challenge executives

  • Strong oral and written communication skills; Strong interpersonal skills

  • Knowledge of problem-solving methods (Agile, Lean, PDCA or DMAIC) and decision-making techniques

  • Strong computer skills (Power BI, MS Teams, Excel, PowerPoint; Word, Visio, Microsoft Project)

  • Must be able to use sound judgment and discretion and must demonstrate the highest levels of professionalism and initiative to drive the organizational process.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

What are Q2 Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!


Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.


Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.


HR Business Partner

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