Process Excellence Specialist at Q2
The Process Excellence Specialist is responsible for the delivery of process innovation and continuous improvement initiatives supporting a culture of methodical, goal-based change to drive business transformation and operational excellence. The Process Excellence Specialist will focus on guiding the Premier Services organization through major transformational and cross-functional projects allowing the business to achieve scale through the design of business processes that create a sustainable competitive advantage and measurable operational efficiencies. This position works closely with Premier Services leadership teams to establish process improvement strategy and to efficiently achieve continuous improvement objectives while steering multi-disciplinary teams past operational obstacles in support of the delivery of client commitments.
Contributes to the identification of project and business process improvement opportunities that foster innovation and meet strategic objectives through proactive process review.
Ensures effective execution of improvement programs by applying Agile, Lean, and other process improvement methodologies for prioritization and implementation.
Performs data gathering, root cause analysis, and performance trending to identify unnecessary complexity in project and business processes and better ways of working.
Partners with leaders to define and execute business initiatives and lead impactful strategic initiatives ensuring program goals are achieved within budgetary, time, and organizational parameters.
Provides advice and direction to project teams for step changes and breakthrough levels of improvement in client service delivery, process transformation, and quality.
Elicits requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis, and workflow analysis
Works with key initiative stakeholders to develop project deployment strategy, goals, and priorities across business needs.
Works with other team members and business services departments to create new support material based on new and revised processes
Serves as a change agent by standardizing and operationalizing project and business processes and driving excellence through continuous improvement.
Mentors and advises team members in the use of continuous improvement methodology and conduct regular project reviews to assure accomplishment of key results
Communicate progress, status, and issues to champions and business leaders. Seek, share, and institutionalize best practices
Uses appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements.
Leads program communication strategy through clear articulation of ideas to the project team and critical interfacing with Premier Services leadership teams.
Designs and conducts coaching/consulting engagements leveraging project management, change management, and process improvement core capabilities.
Qualifications and Experience:
Typically requires a Bachelor’s degree in relevant field and a minimum of 8 years of process improvement and agile background with application in business processes; or an advanced degree with 6+ years of experience; or equivalent related work experience.
Strong analytical skills; Strong project execution and Project management skills
General knowledge of business performance practices (Lean Six Sigma, Agile, Total Quality Management, Balanced Scorecard)
Executive-level presentation skills, with demonstrated confidence to challenge executives
Strong oral and written communication skills; Strong interpersonal skills
Knowledge of problem-solving methods (Agile, Lean, PDCA or DMAIC) and decision-making techniques
Strong computer skills (Power BI, MS Teams, Excel, PowerPoint; Word, Visio, Microsoft Project)
Must be able to use sound judgment and discretion and must demonstrate the highest levels of professionalism and initiative to drive the organizational process.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.