Product Manager, Revenue and Product Operations

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Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organisations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

ThousandEyes is looking for a strong product manager to drive our strategy and execution plans for product offerings and route to market vehicles to take ThousandEyes to every corner of the market. This role also includes direct product ownership over our revenue platform, which includes order provisioning, customer usage reporting, account management, role based access control, and the different ThousandEyes pricing models. As we get settled inside of Cisco, we need to pursue every avenue to unlock Cisco’s scale, smartly. 

At ThousandEyes you will be responsible for developing, accelerating, and executing a high-growth offer strategy across all routes to market available, handling operational tasks as we expand into the Cisco pricing ecosystem, and serving as the product owner for our revenue and account management team. This role has significant room for growth as we continue to explore interesting partnership opportunities within the Cisco ecosystem.

You will bring a focus on operational excellence and will work across functions to develop and implement the models, governance, policies, and processes needed to bring new thinking and fresh insight that maximizes value and drives sales and profitability.

The ideal candidate will be passionate about helping us:

  • Continue to drive customer value in our revenue platform by re-working how our role based access control system works, improving our usage reporting for our customers, and lowering the administrative burden our customers face when setting up their account. 
  • Develop full lifecycle planning across Product, CX, and Sales to help us accelerate our GTM efforts. This includes assistance with Order Management processes, deal structure and pricing/packaging, and similar efforts.
  • Partner across Cisco’s diverse business units such as AppDynamics, Meraki, IBN, Webex, and others to construct joint offers to bring our ThousandEyes value to market efficiently through different vehicles.
  • Work with us on establishing the best process for utilizing different price lists (GPL, etc), contract vehicles (Enterprise Agreements), Managed Services License Agreements and other distribution mechanisms.
  • Streamline our order provisioning pipeline, connection, and account mapping with Cisco subsystems and help build a scalable and repeatable process across Cisco. 

As a critical leader partnering with ThousandEyes leaders across Product, Finance, Marketing and Business operations you will help us scale both well, and fast.  

Preferred Experience / Skills:

  • Knowledge of internal Cisco processes related to the above
  • Experience either in or assisting recently acquired companies
  • SaaS knowledge and experience
  • Product management experience
  • Skills in influencing and negotiating 
  • Exceptional communication skills
  • Exceptional project management skills 
  • A focus on operational excellence
  • Comfortable with ambiguity

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes (part of Cisco)

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Workplace Services Manager

How does the company support your career growth?

ThousandEyes truly values its employees and that was clear to me from day one. I always thought that transitioning out of sales would be impossible without an MBA, however the opportunity was afforded to me at ThousandEyes.

Charles

Customer Success Manager

How do your team's ideas influence the company's direction?

One of our Sales DNA principles is "no limits". We demonstrate exponential thinking, we dream big, inspire our peers and act as the spark for change. I would say this is a common theme / trait across the tribe.

Luvlynn

VP, Inside Sales

How would you describe the company’s work-life balance?

I believe ThousandEyes overall culture drives a positive work/life balance. Wellness is a DNA principle of ours, and it is truly taken to heart in all sense of the word. Top down, taking time away from work to spend quality time with family and/or doing what you love is encouraged and celebrated.

Doug

Account Management Director

What are ThousandEyes (part of Cisco) Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Excellent medical, dental, vision and life insurance. Gym discounts, wellness, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy friendly options (when we are in the office)!

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