PRODUCT SUPPORT SPECIALIST

| Austin
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Banyan Water is a high growth IoT start-up revolutionizing the way enterprise commercial customers monitor, manage, and mitigate water risk and cost. We call it total water management for the built environment. We are venture backed and growing. Our customer base includes Fortune 500 and leading real estate companies.

Banyan Water is seeking a Product Support Specialist for its Product team. As a Product Support Specialist, you will be the bridge between Operations and Product development. You will provide vital support to ensure IoT SaaS deployments and programs are running successfully. You will be a super user of Banyan’s Irrigation Insight product, and will be comfortable taking action on incoming requests and resolving issues, as well as explaining product changes and impact to non-technical audiences. You enjoy variability and ambiguity in daily tasks. You are highly organized so that you get your tasks done, but also can inspire other team members to go above and beyond in the quest for high customer satisfaction. You have a passion for water efficiency and conservation, and championing innovative solutions with customers.

If you like helping people, this role is for you. 

You will be joining the company at a critical inflection point of growth. Your work will have an impact on commercial customers across the country, helping them gain new insight into their water usage and operations, and become more effective and efficient in water management.

Responsibilities:

  • Become an expert software product user of Banyan’s Irrigation Insight
  • Support Water Conservation Program Managers when onsite by receiving needs and making system updates
  • Support customers and landscapers by acting on requests related to irrigation scheduling
  • Leverage product data and user feedback to identify, analyze, and interpret trends or patterns in complex data sets. Acquire data from primary or secondary data sources.
  • Generate and interpret reports related to product performance, and make recommendations to resolve performance issues
  • Learn and communicate the potential impact of product changes 
  • Instill a focus on quality in the product culture by creating objective data driven stories that influence and convince product teams to prioritize quality projects
  • Influence cross-functional partners to ensure the best possible experience for our product users

Qualifications:

  • 3+ years of experience working in tech, consulting, or an operational capacity
  • Experience with SQL
  • Experience with statistical packages
  • Experience prioritizing competing demands in an ambiguous, fast-paced environment
  • Experience constructing interpersonal relationships across teams, communicating technical content and analytical insights to multiple audiences
  • Experience using data to tell a story and influence direction
  • Ability to work with remote teams and stakeholders
  • Proactive can-do attitude
  • Attention to detail

Preferred Qualifications:

  • Graduate degree or 5+ years work experience in a product-building environment or Data Analyst experience
  • Track record of leadership and experience working independently
  • Track record of completing tasks to high quality standards in a timely manner
  • Experience working in water/energy/sustainability/real-estate

If interested, please send your Resume and Cover Letter to [email protected]! No recruiters please!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • Node.JSLanguages
    • Embedded CLanguages
    • Embedded PythonLanguages
    • D3JSLibraries
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

Banyan is located in the heart of North Austin. Plenty of breweries and restaurants keep us busy and smiling in this up and coming part of town!

An Insider's view of Banyan Water

How would you describe the company’s work-life balance?

Excellent! I love the flexibility provided by the Banyan Executive Team. The ability to focus on work but also reap the benefits of living in beautiful cities like San Francisco or Austin is something I truly value. I often find myself going for a run or climbing before my work day begins.

John

Business Development Manager

What kinds of technical challenges do you and your team face?

Understanding water flow. Although this may sound straightforward, it is one of the final areas to be disrupted by IoT technologies. As we're learning and collecting data, we're constantly refining our approach to success and applying known tools like artificial intelligence to something so simple as flowing water.

Ben

Product Manager

What makes someone successful on your team?

I think an entrepreneurial attitude goes a long way to being successful at Banyan Water. We are a small team tackling big challenges, and so we often have to step up to the plate on assignments and projects you might be unfamiliar with. It's fast paced, but you have the opportunity to learn a ton!

Ian

Demand Generation Manager

What is your vision for the company?

We're a mission driven organization because water scarcity is one of the most critical issues of our time. Here at Banyan we're addressing that through cutting edge technology. Our goal is to be the leading provider of data driven solutions to conserve water on both a national and global scale.

Gillan

CEO

What are some social events your company does?

At the end of each month we have an all hands meeting. These are not only great opportunities to ask questions for leadership or compliment someone on a job well done, but the lunches are usually catered from a great local restaurant!

Andrew

Accounting Manager

What are Banyan Water Perks + Benefits

Banyan Water Benefits Overview

We partner with TriNet HR services, giving us incredible benefits that are pretty unique for a small company like ours.

We have company sponsored Health, Dental, Vision, 401(K), along with PTO, Paid Holidays, and commuter benefits.

Culture
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Banyan Water offers
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Parking
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