Product Support Specialist at Bright Health
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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.
What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.
If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.
- Resolves issues presented by callers for product support.
- Documents of all interactions in the administrative and ticketing systems.
- Contacts customers with updated information regarding their issues as needed.
- Calls pharmacies with updated prescription requests for providers.
- Learns the features and functionality of the product.
- Clearly explains how to use the platform to patients and providers.
- De-escalates situations involving distressed customers offers calming assistance and support, and clearly details an issue that needs to be escalated
Education, Training, Experience
- BS degree or equivalent years of experience
- 1+ years of product support experience required
- Application support experience desired
- Help Desk Software experience a plus
- Background in health care and/or hospital systems a plus
- Additional fluency in Spanish is a plus
- Enjoy solving problems utilizing your training, knowledge, and curiosity
- Ability to follow a documented process
- Possess a collaborative style
- Exhibits grace under pressure
- A positive can-do attitude
- Embrace the company values
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.