Professional Services Operations Specialist

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Job Description

We're looking for a Professional Services Operations Specialist to join as a core member of Procore's Professional Services (PS) team. In this role, you'll partner with Customer Success, Sales, and other Revenue Operation teams to build operational and financial excellence while efficiently delivering services to our Enterprise clients.

As a Professional Services Operations Specialist, you'll own and manage escalations of our automation system. You'll undertake ad hoc analysis as required, including the manual creation of documents. You'll motivate the team using appropriate tools and techniques to increase commitment to the program objectives. Successful candidates are passionate about prioritizing the customer at the heart of decision-making.

This position reports into our Director of Professional Services and can be based remotely in the US. We're looking for someone to join us immediately.

What you'll do:

  • Serve as the point person for Senior Manager, Engagements on all data points relating to Professional Services

  • Ensure data mart, PSA System, and other data sources are correct; identifying and correcting errors ahead of a review by the leadership team

  • Ensure weekly completion of timesheets and forecasting process identifying and highlighting patterns in data, indicating focus areas for delivery teams

  • Be an expert on the use of our PSA System system and maintain ownership of report production

  • Provide ad hoc support with setting up, preparing, and structuring meetings/projects as required

  • Drive on-time and on-budget delivery of Procore's Professional Services

  • Create documentation and presentations to support Client Services Leaders for meetings, org charts, communities, account health, etc.

  • Be a Subject Matter Expert in the operational systems used to support Professional Services (i.e., able to answer 80% of questions in real-time and without escalation, answer 20% of complex queries, to understand the question quickly, request info from relevant stakeholders, and provide feedback with limited misunderstandings)

What we're looking for:

  • BA/BS degree or equivalent practical experience; MA/MS/MBA degree a plus

  • 3+ years experience in operations, professional services, or project management role

  • Experience within Professional Services at a SaaS company, Deep knowledge of Professional Services Automation Software and Salesforce

  • Proven experience in providing services in support of internal stakeholders to achieve successful project outcomes

  • Looker reporting expert or relevant experience with data visualization software

  • Detail-oriented with strong analytical and problem-solving skills and a keen desire to continually learn and grow, Advanced user of Excel and PowerPoint with proficiency in Google Suite or equivalent

  • Enjoy working with multiple stakeholders at different levels and engaging groups in new concepts

  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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