Property Adjuster Team Lead at Hippo Insurance

| Austin
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Role: Property Adjuster Team Lead

Location: Austin, TX

Reports To: Claims Manager

Hippo is a VC-funded startup headquartered in Palo Alto, California, with Insurance Headquarters in Austin, Texas. Hippo is modernizing home insurance by putting customers at the center of everything we do. Using AI, aerial imagery, smart home devices, and beautiful UI/UX, we strive to provide clients with nothing less than the best coverage, best value and best customer service in the industry. 

This approach is clearly resonating with homeowners. Hippo has grown 25% a month, has a customer satisfaction score of more than double the industry average and insures more than $90B in property value. We’re looking for the very best talent in the world to help us continue to find new ways of fundamentally redefining the role insurance plays in people’s lives.

About This Role 

We’re seeking an experienced Property Adjuster Team Lead to handle homeowner claims involving multiple states. You’ll be able to use your expert discernment in handling each case, but you’ll also lead a team you can rely to help come up with innovative solutions. Hippo is proud to leverage technology to be able to process claims expeditiously, which means little to no travel is required. Day to day, this Property Adjuster will work with customers over the phone to provide excellent customer service and coordinate the inspection process as well as payments for losses.

About You 

  • Empathetic, dedicated to understanding the needs of our customers
  • Critical Thinker, has the ability to recognize irregularities and prevent fraud
  • Enthusiastic about working for a company focused on disrupting the norm
  • People Manager who enjoys helping and developing others
  • Overachiever who is driven to exceed expectations

Responsibilities

  • Manages a team of experienced Property Adjusters
  • Makes prompt contact with customers to set expectations, develop an action plan, and perform an initial exposure assessment
  • Investigates claim damages and situation using internal and external resources
  • Determines policy coverage through analyzing investigation data and policy terms
  • Explains coverage to policyholders providing excellent customer service
  • Assign vendors for field work
  • Maintains electronic records that accurately and thoroughly document all file handling activity
  • Determines and negotiates settlement amounts for damages claimed within assigned authority limits, escalating to management if need be or issuing payments accordingly
  • Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process

Requirements

  • Minimum 5 years experience in desk adjusting 
  • Prior experience managing teams of Adjusters is highly preferred
  • Texas adjusters license required 
  • Strong understanding of claims processes and policy language
  • Property background is strongly preferred
  • Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction
  • Flexible and willing to do what is needed to get great work done
  • A natural inclination to work within a culture that is fast-paced and dynamic
  • Superb phone skills and quality customer experience
  • Bachelor’s degree preferred

Compensation and Perks

  • Beautiful offices located in downtown Austin, TX
  • We have a kitchen full of free snacks and we provide catered lunch 3 times a week!!!
  • Amazing benefits including options for 100% employer paid premiums for medical, dental & vision for the employee AND their family
  • Flexible PTO
  • Full time salary based on experience and equity in a fast-growing startup
  • Fun, start-up environment -- casual dress, events, etc.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

We are in the heart of downtown, with offices in the historic Scarbrough and Littlefield Buildings. We provide our team with parking nearby!

An Insider's view of Hippo Insurance

What’s the vibe like in the office?

At Hippo we love to have fun. Our daily lives consist of helping customers, wearing many hats, but also lots of laughs, cake and events.

Brianna

People Operations Associate

What are Hippo Insurance Perks + Benefits

Hippo Insurance Benefits Overview

Hippo's benefit's and perks can't be beat, here are a few:
-Healthy Hippos Benefits- 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly).
-Flexible Paid Time Off
-Little Hippos Program- We reimburse our team members up to $25k for adoption costs and up to $50k for -infertility treatments. Plus, we offer 12 weeks parental leave for primary caregivers and 6 weeks for secondary caregivers.
-Hippo Meals & Snacks- We cater lunch in our office 3 times a week and we provide all the snacks & drinks our Hippos can handle daily.
-Hippo Habitat- Our beautiful, historic offices are located in downtown Austin at the corner of 6th & Congress.

Culture
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Open Office Floor Plan
Diversity
Highly Diverse Management Team
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Hippo offers stock options through its employee profit sharing program, including vesting over a four-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to 25000 for eligible adoption expenses and 12 weeks of paid leave.
Company Sponsored Family Events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Free Daily Meals
Stocked Kitchen
We provide all the snacks & drinks our Hippos can handle daily.
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Fitness Subsidies
Hippo subsidizes a Gold's gym membership so that our employees only pay $7/month.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and Learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross Functional Training Encouraged
Promote from Within
Customized development tracks
Paid Industry Certifications

Additional Perks + Benefits

Hippo treats its team members with the same level of dedication and care as we do our customers. Our CEO, Assaf Wand, views this company as an opportunity to care for one another like a family, which is why we’re fortunate to provide all of our Hippos with amazing benefits & perks.