Top Remote Customer Success Jobs in Austin, TX
The Customer Support Team Lead is responsible for overseeing a support team, triaging escalations, providing guidance, and ensuring team members meet established goals and KPIs. Requires strong problem-solving skills, leadership qualities, and expertise in customer support tools.
The Customer Success Manager at Carrot is responsible for supporting new and existing customers, driving retention, increasing member engagement, and maintaining high levels of customer satisfaction. They act as a trusted advisor to HR benefits leaders, communicate the value of Carrot's product, and respond to customer needs.
The Customer Success Manager at Carrot supports new and existing customers, driving retention, increasing member engagement, and maintaining high customer satisfaction. They act as a trusted advisor to HR benefits leaders, communicate the value of the Carrot product, and respond to customer needs. Additionally, they create success plans aligned with customer objectives, resolve issues, provide education and resources to customers, and ensure customers are maximizing the capabilities of Carrot's offerings.
The Customer Success Manager is responsible for supporting new and existing Carrot customers, driving retention, increasing member engagement, and maintaining high customer satisfaction.
Implementation Manager for deploying Zero Trust/SASE solutions, leading technical implementation tasks, ensuring customer success, collaborating with various teams at Cloudflare, and providing technical expertise and guidance to customers.
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Ontra is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for onboarding, adoption, and retention efforts for their SaaS products. The role involves mentoring the team, tracking success metrics, improving CS processes, acting as a customer advocate, and collaborating with various departments to support daily operations.
Lead a global team of 50+ engineers in setting strategy, goals, and execution roadmap for the Customer Support Technology Platform at Atlassian. Drive excellence, innovation, and operational excellence in a remote position with a strong emphasis on collaboration and enterprise-level delivery.
Driving the planning and approach for the curation/development of pursuit products and resources that align with current leadership sales strategies for clients, leveraging pipeline analytics, managing content resources, working with content, digital, and product enablement leaders, and proactively managing content assets.
As a Senior Specialist in Executive Visual Storytelling at ServiceNow, you will be responsible for creating and editing video content for top company leaders to spotlight the mission, products, and people empowered by the company through visual storytelling. You will work closely with the Executive Communications team to position executives as visionary leaders on key topics and occasions.
CrowdStrike is seeking a Customer Value Manager to join the Worldwide Sales and Operations Organization, focusing on driving customer success through value proposition discussions and partnership success reviews. This fully remote position requires working with enterprise customers in North America to support new business acquisition, account retention, and growth.
Seeking an Owner Relations Agent to join the Customer Support team. Responsibilities include answering owner inquiries, logging cases, building client relationships, and participating in cross-training. Requires 2-5 years of industry-related experience in revenue accounting and proficiency in Microsoft Office and oil and gas software programs.
Seeking a driven Operations Support Specialist to ensure seamless operations and outstanding customer satisfaction within Torch's marketplace ecosystem. Responsibilities include order placement, post-order activities, and collaboration with stakeholders. Ideal candidate thrives in a fast-paced environment with exceptional attention to detail.
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