Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics, and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight. www.amherst.com.

The Residents Collections Specialist is responsible for maintaining and monitoring delinquent resident accounts and following up on evictions.

The Resident Collections Specialist is responsible for maintaining and monitoring delinquent accounts of Main Street Renewal’s residents, following up on eviction occupancy and bounced or returned checks. Aspects of this position will include but not limited to, speaking to residents with outdated accounts, pushing to get payment of outstanding balances, posting payments to accounts, resolving customer billing issues, reducing accounts receivable delinquency and verifying occupancy. The Resident Collections Specialist reports to the Director of Collections and Evictions.

• Reviewing resident delinquent accounts for collection efforts
• Correspond with residents via mail, email or text messaging to encourage payment of delinquent accounts
• Manage inbound & outbound calls with residents to discuss outstanding balances, insufficient funds or returned checks
• Conduct occupancy verifications in an effort to determine resident status
• Educate residents on payment options, possible solutions, and the consequences of having a delinquency balance
• Post rental payments to the resident’s ledger in designated resident database
• Negotiate and process resident reimbursements
• Connect with residents who repeatedly have a delinquent balance
• Performs other duties as assigned

What you’ll need to have

• HS Diploma or equivalent, college degree preferred
• Must have a commitment to excellent customer service
• Must have strong communication skills, both verbal and written
• Must have strong problem solving and analytical skills
• Proficiency with Microsoft Office including Excel, Word and Outlook
• Experience in a telecommunications preferred
• Must be organized, professional and work well in fast paced environments
• Must have an eye for accuracy and attention to detail
• Must be creative, self-disciplined and able to identify and complete critical tasks independently and with a sense of urgency
• Must be able to multi-task in a fast paced work environment

What we offer:

• A competitive compensation package, annual bonus, 401k match
• Flexible PTO, 8 paid holidays
• Employer-paid benefits (medical, dental, vision, health savings account)
• Professional career development and reimbursement
• Relaxed casual environment and weekly/quarterly office events!

​Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.