Resource Coordinator, Professional Services (East, Remote)

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About the Role:

As Resource Coordinator, you will provide critical support to the Professional Services team to ensure that customer engagements are scheduled promptly and resources are allocated effectively. You will work daily with Leadership and Project Managers for our proactive services to ensure that all schedules are accurately reflected in our systems and communicated to internal and external stakeholders. You will collaborate with other Services Operations team members to scale and improve this process, and report to the Manager of Services Operations globally.

  • Create and manage all resource requests and bookings for CrowdStrike’s proactive professional services engagements in PSA solution (FinancialForce)

  • Own initial outreach to customers after deals close to coordinate project scheduling, kickoff meeting, and handoff to CrowdStrike Services Delivery Project Manager

  • Coordinate with Services Delivery leadership to schedule engagements and assign resources

  • Lead regular standup meetings with Leadership about resourcing to ensure timely scheduling of engagements

  • Facilitate proper system hygiene in PSA tool through process compliance across consulting teams

  • Field incoming scheduling inquiries from customers and sales team, as well as invoicing questions; manage cancelations and postponements

  • Calculate and communicate delivery team availability to internal stakeholders, including Sales and Services Leadership

  • Develop and maintain written policies and procedures for all assigned functions

  • Develop and maintain reporting mechanisms such as dashboards to reflect ongoing staffing needs and forecasts

  • Assist in defining requirements for system and process enhancements to continuously scale our resource management and scheduling processes

  • Manage other special projects related to resource management and scheduling

What You’ll Need: 

  • A four-year degree (or equivalent) with an emphasis in Business Management or related field

  • Three years performing similar duties to the above or 5-7 years experience demonstrating a strong working knowledge of customer service and operations; working knowledge of a professional services firm required

  • High proficiency with Salesforce, PSA systems (FinancialForce preferred), Microsoft Office Suite

  • Can handle multiple tasks and projects at once using excellent organizational, time management, and project management skills

  • Exceptional written and verbal communication skills

  • Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • ElasticsearchDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

How does your team reward individual success?

One way we reward sales reps is with opportunities to grow their skills and prep for their next role. Whether that’s extra shadowing sessions or running calls, we encourage our high performers to explore new avenues that align with their future goals.

Kristan C.

Sr. Manager, Sales Development

What kinds of technical challenges do you and your team face?

Working with a high volume of new customers offers a lot of opportunities to appreciate the diversity of the technical ecosystem. We work with one-person teams to full C-suites and everything in between. As a team, our greatest challenge and our greatest strength is variety.

Bradley Q.

Regional Sales Engineer

How does the company support your career growth?

CrowdStrike thrives on developing and promoting our people. There are multiple programs in place for those interested in leadership, and employees are encouraged to have peer conversations about roles they are interested in. These resources really help people like me accelerate our career growth.

Marit M.

Manager, Corporate Renewals

How do you make yourself accessible to the rest of the team?

With a global team, it’s crucial to be intentional in how and when we meet. I prioritize scheduling regular skip level meetings with my individual contributors and protect 1:1 manager meetings so I can be present and engaged. I always try my best to ensure the team feels well supported, no matter how busy we get

Alyssa J.

Senior Director, Global Customer Sales

What does career growth look like on your team?

Every year, I have a goal to promote at least 1-2 people on my team. When I sit down with an individual on my team, we lay out what their personal and professional goals are for the year and beyond and outline the major steps we can take to help them reach those goals. It’s very satisfying to watch your teammates grow personally and professionally.

Vince L.

Manager, Corporate Sales

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flexible schedules and the ability to “work from anywhere,” a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We have an official mentorship program and many other professional development programs available to all employees. We offer free webinars on everything from financial wellness and mental health to sessions with coaching experts and speakers on topics related to diversity, equity & inclusion. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Competitive 401(k) plan.
401(K) matching
Company equity
RSU's are available as part of employee compensation.
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
We offer pre-tax commuter benefits.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

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