Assistant Store Manager-Full Time (Austin)

An Assistant Store Manager at Tecovas contributes to a profitable and customer-centric environment through development of a team and manages the selling and operations of the store. Supports total store operations, product flow, and applies merchant and customer service skills to curate a compelling in store experience.

Responsibilities:

LEADERSHIP & TEAM MANAGEMENT

• Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store
• Supports the Store Manager in creating and maintaining a succession strategy
• Facilitates a thorough and thoughtful onboarding for New Hires
• Takes responsibility for own development and professional growth
• Creates a culture of action and accountability
• Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports.
• Ensures that coaching and counseling is consistent and timely

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service, leading by example on the sales floor
• Facilitates an energized pace, positive service environment and team development through the MOD role
• Acts as a brand ambassador reflective of the company values
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

VISUAL AND BUSINESS OPERATIONS

• Facilitates the sharing of product knowledge
• Upholds stock-to-sales processes and presentation standards
• Manages product placement within store that supports brand messaging
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers and restock standard within the department
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Upholds all Company Policy and Procedures

COMMUNICATION AND RELATIONSHIPS

• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational, visual and customer priorities and to facilitate problem-solving
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

• 3+ years Retail Management experience (Store Manager experience preferred)
• Exceptional leadership, selling, and customer service skills
• Strong organizational skills and attention to detail
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Requirements:

• High School Diploma required (College Degree preferred)
• Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention
• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, re-stocking inventory, and store merchandising
• Able to lift up to 30lbs regularly
• Able to regularly perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Compensation & Benefits:

• Competitive hourly compensation + incentives
• 99% health and 100% dental & vision insurance premium coverage for employee and dependents
• Generous vacation/sick policy
• Free boots and generous employee discount

Company Description:

Tecovas is revolutionizing the western market as the first digitally-native brand. We are a rapidly-growing company (we’ve grown from under 10 to over 40 employees since 2017) and we're passionate about making and selling incredible consumer products at approachable prices. Want an early seat on a rocket ship? Shoot us an application!

Important note: We take hiring very seriously. Interviewing at Tecovas may include phone calls, on-site interviews, and on-the-job mock cases. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates with whom we identify a potential fit. We will contact you if that is the case!