New Knowledge is a fast-growing technology company that is revolutionizing the way companies understand disinformation, misinformation and fake news as a cyber security problem, and brands are under attack.

We build products that repair online communities, identify manipulation, and help them communicate more authentically. In a world where social media is being manipulated on a massive scale, this is no small task. We care about protecting communities, brands, and companies from being targeted by the spreading of disinformation. The kind of people who work with us have to be passionate about that challenge and mission.

We are led by successful entrepreneurs, NSA veterans and disinformation industry experts. Current clients include Fortune 100 customers across a number of industry verticals. New Knowledge backers include Moonshots Capital, GGV Capital and Capital Factory.

This role is for you if you're looking for a team where you can drive decisions, be challenged and build out a sales process. You want to collaborate with smart, creative, and energetic people. You’re comfortable with being uncomfortable.

Responsibilities:

The Sales Operations Analyst will partner with sales, marketing, operations, business operations and other key leadership figures, and report directly to the VP of Operations.  We are huge on collaboration, and this is a very collaborative role across all the different areas of the firm. The primary responsibility of this position is communicating and implementing corporate sales processes and best practices within Hubspot and Salesforce and other sales tools to enable the Sales team. The Sales Operations Analyst is responsible for driving execution of the sales strategies. This role requires previous demonstrated experience in some of the following: sales operations, Hubspot/ Salesforce administration, pipeline and forecast management in Hubspot/ Salesforce, administration of commissions and sales incentive programs, expertise in Excel, sales quota development and maintenance, territory assignments, and leadership attributes.

• Optimize use of sales tools, enforce best practices with sales leaders

• Aid in tracking and reporting models

• Answer reporting requests using Hubspot and Salesforce

• Aid in bookings and revenue forecast process

• Support compensation processes through regular communication with the Business Operations team

• Liaison between Sales and other functional groups

• Provide ad hoc analyses to Management

• Assist in the pursuit of data cleanliness

• Balance multiple priorities and deadlines

• Coordinate with Sales Enablement team to create and align content for sales team training content, presentations, and videos

Desired background:

• Bachelor’s degree

• 5-10 years of experience in Sales Operations, Finance, and/or Business Strategy

• Demonstrated competence in Hubspot and Salesforce administration, reporting, and management

• Demonstrated strong Microsoft Excel competence, including pivot tables, VLOOKUP, GETPIVOT and other functions

• Demonstrated Microsoft Powerpoint experience sufficient to create and modify presentations

• Experience working with compensation management

• Ability and personality to articulate processes in a meaningful way to our sales, leadership, and operations teams

• Strong analytical and accuracy skills required

• Be a confident self-starter

• Effective presentation, organizational, and Microsoft Office skills

• Excellent verbal and written communication and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts

Perks:

• Competitive salary and healthcare

• A leadership team that wants to do it right and is open to new ideas

• Flexible work hours

• Ability to work from home

• Lots of available and free parking

• Unlimited vacation (and no, that is not code for you never take a vacation, we encourage and value time off)

• Stocked kitchen full of healthy snacks

• Professional development opportunities