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Company Overview

Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail and industrial partner with us to fulfill customer needs using our technology platform, professional drivers, and proactive customer service. We are transforming the same-day delivery experience which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000’s Fastest-Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations. 

For more information about how Dropoff is shaping the future of same-day delivery, visit https://www.dropoff.com.

The Opportunity

We are looking for a Sales Solutions Engineer that is passionate about solving our hardest customer problems and closing the company’s largest enterprise deals. This role will report to the Senior Data Scientist, Sales Ops.

The Sales Solutions Engineer will partner cross-functionally with the Dropoff sales team, operations team, and development team to respond to RFP/RFI opportunities in a timely manner, document customer requirements and SOPs, define technology requirements, and develop custom solutions. The person in this role is able to strategize and navigate sales cycles, provide value-based demonstrations articulating the Dropoff solution, support a technical sales process, and ultimately close business.

The Sales Solution Engineer seeks to build deep, consultative relationships with our enterprise customers, effectively becoming a trusted adviser. This trusted advisor is ideally positioned to understand the customer's high-level business objectives and match these to Dropoff solutions to satisfy the business and technical requirements.

Responsibilities

  • Works cross-functionally with sales, operations, development, and finance to identify product and solution opportunities for customers 

  • Design and deliver engaging product presentations that demonstrate an in-depth understanding of both the Dropoff product suite, its functions, features, value, and ROI 

  • Develop and manage large enterprise sales opportunities and customer pipelines including the RFP/ROI process

  • Runs multi-dimensional pricing models and scenarios

  • Create detailed documentation to be able to communicate technical requirements and operating procedures internally within Dropoff and that can be used by the customer

  • Manages the deployment and execution of product-based solutions for customer accounts

  • Seeks to identify new customer opportunity or demand for Dropoff solutions in their named accounts, as well as participate in demand generating events and activities

  • Understands the needs and challenges of different industries and businesses and proposes solutions to solve customer challenges at scale

  • Maintains comprehensive knowledge of the Dropoff software platform and is able to articulate the product roadmap and sell to prospective customers

  • Collaborates with the Dropoff product team to build new products and features while improving existing ones

  • Helps customers explore and implement integrations and other technical solutions

  • Key point of contact for training and technical support for key enterprise customers post-close

  • Continued involvement in recurring performance and KPI reporting that may include QBRs and ABRs and will require close collaboration with account management to ensure the customer’s needs are continually being met

Minimum Qualifications

  •  4+ years of professional experience interacting with enterprise customers in a pre-sales, consulting, or delivery capacity.

  • Creative problem solver who can interpret complex problem statements and summarize them down into  simple solutions

  • Ability to collaborate with prospects, partners, and the Dropoff sales and operations teams to deliver winning solutions

  • Excellent written and verbal communication skills as well as a high comfort level in a business and technical context while interacting with executives

  • Experience documenting and implementing standardized SOPs

  • A “can-do” perspective on a fast-paced, constantly changing environment

  • Strong analytical skills (Excel is a must) and the ability to rapidly learn and become a subject matter expert on the Dropoff solution

  • Ability to lead technical scoping of complex, multi-phased implementations

  • A technical mindset with great attention to detail

  • Strong organizational and leadership skills

Preferred Qualifications

  • B.S. degree or higher

  • Advanced understanding of programming/scripting languages a huge plus

  • Transportation and Logistics industry experience

Dropoff Benefits

  • Stock options (every employee is an owner in the company)

  • Great Healthcare Plan for you and your dependents (we help you out with the cost!)

  • Flexible vacation policy (work/life balance is important to us!) 

  • Culture (We are an inclusive team who celebrates our unique talents) 

  • Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!) 

Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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