We have an exciting career opportunity to join our friendly Corporate Customer Service team as a Seasonal Customer Service Specialist. In this role you will interact with external customers across the country via phone and email in order to efficiently answer questions and resolve concerns. The mission is to represent the Kendra Scott brand and provide customers with “WOW” customer service at all times.
Address all customer calls and emails in a timely manner while working to resolve issues effectively and with the Kendra Scott Family spirit.
Address any unresolved customer issues to ensure the highest level of customer satisfaction.
Make thoughtful, smart decisions on the fly with corporate values at top of mind to ensure customer satisfaction.
Suggest new ideas in order to constantly improve upon customer service processes and documentation procedures.
Help train and support fellow team members as needed.
Proactively communicate with various other teams in order to enhance our customer experience both in stores and online.
Other duties as assigned
Essential Job Functions:
Arrive ready to answer incoming customer service calls and emails by the opening of corporate business hours, or as directed by the department manager. (Customer Service business hours are Monday-Friday 8am – 8pm CT and Saturday-Sunday 8am – 5pm CST. Hours are subject to change with shift in demand and/or peak selling times.)
Utilize available technology and resources to ensure all calls and emails are answered during business hours.
Be the voice of Kendra Scott to internal and external customers, providing “WOW” customer service and representing the brand at all times.
Our Ideal Candidate will have:
1-2 years of retail and/or customer service experience
Outstanding communication skills, both written and verbal.
Ability to multi-task effectively and efficiently
Very strong organizational skills with a big emphasis on follow through
Excellent data entry skills
Ability to learn multiple systems rapidly
Desire to look for continuous improvement in customer service experience and processes
A positive attitude in all situations
Passion for the Kendra Scott brand and its core values: Family, Fashion, Philanthropy
Some weekend, evening, and holiday shifts are required
This position may require some flexibility in scheduling, including some overtime and evening hours during holidays and peak seasonal periods. This position may require a Tuesday-Saturday or a Wednesday-Sunday work schedule. This role is a seasonal, temporary position.