Seasonal Customer Service Representative

| Austin
We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
We have an exciting career opportunity to join our friendly Corporate Customer Service team as a Seasonal Customer Service Specialist. In this role you will interact with external customers across the country via phone and email in order to efficiently answer questions and resolve concerns. The mission is to represent the Kendra Scott brand and provide customers with “WOW” customer service at all times.
Responsibilities:
Address all customer calls and emails in a timely manner while working to resolve issues effectively and with the Kendra Scott Family spirit.
Address any unresolved customer issues to ensure the highest level of customer satisfaction.
Make thoughtful, smart decisions on the fly with corporate values at top of mind to ensure customer satisfaction.
Suggest new ideas in order to constantly improve upon customer service processes and documentation procedures.
Help train and support fellow team members as needed.
Proactively communicate with various other teams in order to enhance our customer experience both in stores and online.
Other duties as assigned
Essential Job Functions:
Arrive ready to answer incoming customer service calls and emails by the opening of corporate business hours, or as directed by the department manager. (Customer Service business hours are Monday-Friday 8am – 8pm CT and Saturday-Sunday 8am – 5pm CST. Hours are subject to change with shift in demand and/or peak selling times.)
Utilize available technology and resources to ensure all calls and emails are answered during business hours.
Be the voice of Kendra Scott to internal and external customers, providing “WOW” customer service and representing the brand at all times.
Our Ideal Candidate will have:
1-2 years of retail and/or customer service experience
Outstanding communication skills, both written and verbal.
Ability to multi-task effectively and efficiently
Very strong organizational skills with a big emphasis on follow through
Excellent data entry skills
Ability to learn multiple systems rapidly
Desire to look for continuous improvement in customer service experience and processes
A positive attitude in all situations
Passion for the Kendra Scott brand and its core values: Family, Fashion, Philanthropy
Some weekend, evening, and holiday shifts are required
Additional Information:
This position may require some flexibility in scheduling, including some overtime and evening hours during holidays and peak seasonal periods. This position may require a Tuesday-Saturday or a Wednesday-Sunday work schedule. This role is a seasonal, temporary position.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail

Location

Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.

An Insider's view of Kendra Scott

How does your team reward individual success?

As a team, we celebrate every win, no matter how big or small. When an individual team member shines with amazing results, we celebrate! Publicly recognizing accomplishments, ensuring the individual gets a little extra visibility, or even just a simple "Thank You" goes a long way in keeping teams engaged and feeling appreciated!

Alli

District Manager

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.

Kirsten

Director, Customer Marketing & E-commerce Merchandising

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.

Laura

Sr. Recruiter- Stores

How do you empower your team to be more creative?

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.

Kendra

Founder and CEO

How does the company support your career growth?

Nine years ago, I took an Assistant Manager position at our West Village store. That position served as a stepping stone that has taken me beyond my wildest dreams. The relationships I have built in my time at Kendra Scott have helped shape me into the thriving young professional I am today.

Leslie

Director of Retail Training

What are Kendra Scott Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Commuter Benefits
Game Room
Our game room includes Ping Pong, Shuffle Board.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Continuing Education stipend
Paid industry certifications

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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