Seasonal Customer Service Representative

| Austin
We are looking for energetic and customer service focused individuals to build out our Customer Service team. If you are interested in providing a WOW experience to customers in a fun filled, team oriented work environment – Kendra Scott is for you!
  • Be part of a team in a fast growing multi-channel business that values customers, employees and giving back.
  • Sharpen your strengths through on the job training and learn new skills in service, software, process and the many departments that support a growing organization. Kendra Scott believes in opportunities for employee growth and promotion.
  • Become part of the Kendra Scott Family! What Matters to You Matters to Us. Participate in growing our thriving culture of Innovation, Collaboration and Customer Experience.

Responsibilities include but are not limited to:
  • Promptly answer and respond to all customer calls and emails, and help resolve issues effectively and with Kendra Scott Family spirit.
  • Follow up swiftly on any unresolved customer issues and ensure customer satisfaction.
  • Make thoughtful, smart decisions on the fly with Corporate values at top of mind to ensure customer satisfaction.
  • Suggest and improve customer service processes and documentation procedures.
  • Help train and support other team members as needed.
  • Proactively communicate to various teams in order to enhance our customer experience in stores and on website.
  • Other duties as assigned

Essential Job Functions:
  • Arrive at work ready to answer incoming customer service calls and emails by the opening of generally recognized corporate business hours or as directed by the department manager. (Customer Service business hours are Monday-Friday 8am – 8pm CT and Saturday-Sunday 8am – 5pm CT. Hours are subject to change with shift in demand and/or peak selling times.)
  • Utilize available technology and resources to ensure all calls and emails are answered during business hours.
  • Be the voice of Kendra Scott to internal and external customers, providing “WOW” customer service and representing the brand image at all times.

Requirements:
  • 1-2 years of retail and/or customer service experience
  • Superior verbal and written communication skills
  • Ability to multi-task effectively and efficiently
  • Very strong organizational skills with a big emphasis on follow through
  • Excellent data entry skills
  • Ability to learn multiple systems rapidly
  • Maintain a positive attitude in all situations and represent the Kendra Scott brand in all aspects
  • Team player
  • Look for continuous improvement in customer service experience and processes
  • Extremely process oriented
  • Weekend, evening, and holiday shifts are required

Work Location:This position is located at the Austin, TX Corporate Office. Department hours are as directed by the Customer Service Manager. This position may require some overtime and evening hours during holidays and peak seasonal periods. This position may require a Tuesday-Saturday or a Wednesday-Sunday work schedule.
Job Responsibilities are subject to change
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail

Location

Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.

An Insider's view of Kendra Scott

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!

JJ

Store Technology Analyst

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.

Kirsten

eCommerce Merchandising & Email Marketing Manager

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.

Laura

Talent Acquisition Specialist

How do you empower your team to be more creative?

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.

Kendra

Founder and CEO

What projects are you most excited about?

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!

Gale

Program Director

What are Kendra Scott Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Game Room
Our game room includes Ping Pong, Shuffle Board.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Continuing Education stipend
Paid industry certifications

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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