As a Security Fraud Specialist, you will be responsible for handling inbound customer inquiries or responding to monitoring alerts related to fraud, preparing reports, and documenting cases with findings related to fraudulent activity. Activities include getting information, analyzing and processing data or information, identifying objects, actions and events and communicating with supervisors, peers or customers. A successful fraud specialist will be able to work with internal teams, Q2 clients and external partners to resolve fraud cases, minimize potential losses and effect outcomes that improve security.

Responsibilities: 

• • Act as the primary point of contact for Q2 clients and internal teams to identify Fraud issues, conduct fraud investigations, and drive solutions. Anticipate and respond to client needs.
  • Focus on identifying if, or how, any Q2 product can be utilized for fraud, and work with product development to detect, disrupt, and report. Help drive product improvement.
  • Perform detailed analysis on accounts that appear to have activity that would support suspicions of fraud activity and provide detailed documentary evidence to support findings.
  • Maintain ongoing communication with internal and external clients regarding ongoing fraud resolution.
  • Empower the customer with self-service tools, guides, and tips on how to use their data to find fraud. Provide best practices.
  • Proactively notify institutions with configurations that may present opportunities for fraudulent activity. Be a value added asset.
  • Manage projects, create and maintain fraud risk processes, and maintain awareness of changing fraud risks associated with Q2s Online Banking Platform
  • Produce regular activity reports and metrics for internal teams to coordinate actions and mitigation plans.
  • Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality work product.
  • Responsible for addressing problems, finding solutions and making prudent decisions.
  • Adopts proactive approach and offers creative solutions. Strives for continuous improvement of Q2 Fraud response processes and identifies system improvements to prevent fraudulent activities.
  • Determine existing fraud trends by analyzing accounts and transaction patterns and making recommendations for controlling the risks.
  • Demonstrate flexibility and work collaboratively to deliver high quality and timely service.
  • We are making the active choice to Fraud Hunt – based on our unique position in the industry. We want to use our position in a hypervisor position across 400+ institutions to identify actors and activity, and use it to notify our partners and disrupt the activity.

Required Skills 

• Strong interpersonal skills – ability to deal with customers who are upset and fearful that they’ve been cheated. A calm, reassuring demeanor promotes level-headedness and quicker resolution. 
• Strong Communication Skills - Clear communication helps customers understand the situation. 
• Attention to detail – strong attention to detail and accuracy to factor every piece of information - perceiving small changes and things that “just don’t seem right”
• Organization skills – keeping track of what is going on, handling information from various sources, and following up in a methodical manner stops fraud from progressing
• Analytical /Problem-solving skills – ability to detect and identify weaknesses as well as root cause. Successful fraud analysts are intrigued by complex situations rather than overwhelmed by them; they like to solve puzzles
• Trustworthiness –capable of handling sensitive personal information and ensuring the confidentiality of info collected during an investigation

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.