Senior Account Manager (Technical Support) at EPAM Systems

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EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
 

DESCRIPTION

You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Account Manager (Technical Support). Scroll down to learn more about the position’s responsibilities and requirements.

REQ #: 225900641

WHAT YOU’LL DO

  • Manage global client engagements to drive business growth and be responsible for accounts portfolio P&L
  • Create business strategies to successfully achieve client business goals
  • Act as the lead with clients, internal teams and BU Heads/Sales Leads
  • Drive business and technology transformation
  • Align with other EPAM account managers and senior leadership to co-develop/support account plans and strategies for delivery, growth, and client satisfaction
  • Serve as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position EPAM for success
  • Understand the intersection between technology, customers, and business; serve as an expert consultant leading business Transformation/product strategies and roadmaps
  • Stay abreast of current and emerging trends, unique opportunities and challenges of space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
  • Be responsible for shaping solutions and properly scoping/pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
  • Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies
  • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
  • Support sales/pre-sales activities by acting as the Digital Transformation lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close/sign new deals

REQUIREMENTS

  • Demonstrated track record of developing and growing client relationships
  • Extensive experience leading teams that are delivering end-to-end solutions as it pertains to Emerging Technologies with a heavy focus on Cloud and Enterprise Application Support
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios
  • Proven experience building and driving large engineering or support programs
  • Experience delivering Digital & Process Solutions and understanding of enterprise and process architecture
  • Familiar with real-time and mission-critical applications
  • Strong problem solver and creative thinker with gravitas
  • Ability to operate at the strategic level, yet hands on internal processes and tools
  • Strong knowledge or experience with emphasis on strategy, consulting, team management and process or product development

WHAT WE OFFER

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

 

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Technology we use

  • Engineering
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    • PythonLanguages
    • ScalaLanguages
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    • AngularJSFrameworks
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    • CassandraDatabases
    • DB2Databases
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"Engineering Excellence": At EPAM, Technology and Innovation Come First
Watch

An Insider's view of EPAM Systems

How would you describe the company’s work-life balance?

My manager ensures that I have a great work-life balance at EPAM. This is of particular importance to me being the mother of a 19-month-old. They allow me the flexibility to care for my child while providing me with a rewarding career path.

Regine

Senior Manager, Life Sciences Consulting

What projects are you most excited about?

I enjoy projects that allow me to work with clients who are either adopting cloud technology for the first time or trying to gain more value out of their current environment. It’s exciting to help them discover how cloud technology can not only improve their current workflows, efficiencies, and user experiences but also help them save capital.

Mark

Solution Architect

How does the company support your career growth?

EPAM offers in-house training, access to external online trainings, a tuition/certification reimbursement program, and most importantly, consistent support, mentorship and encouragement from EPAM members of all-levels.

Fuyuko

Application Support Analyst

How do your team's ideas influence the company's direction?

Our team is constantly looking for ways to improve our ability to deliver to the customer and ways to provide our people with a great work environment and career opportunities. Through involvement with different practices within the company, we provide meaningful feedback and ideas to enhance and better target our solutions to our customer needs.

Martin

VP, Technology Solutions

What are EPAM Systems Perks + Benefits

EPAM Systems Benefits Overview

EPAMers appreciate our flexible and casual work environment, excellent benefits and endless opportunities to thrive. In addition to health benefits, a 401(K) matching program and paid time off, EPAM offers the following perks: - Competitive Salary & Bonus Program
- Career Development Opportunities
- Tech Community Meet-Ups & Hackathons
- Access to LinkedIn Learning Solutions
- Cutting-edge Internal Tools
- Volunteer & Mentoring Programs
- Travel & Relocation Opportunities
- Employee Discounts

Culture
Volunteer in local community
Friends outside of work
Daily sync
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Mentorship program
Online course subscriptions available
Paid industry certifications
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