Senior Change Manager

| Austin
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Q2 is seeking a Senior Change Manager to join our Service Management team and take ownership of the Change Management process. This role will work with leaders across the organization on the development, oversight, and successful execution of the Change Management process and will be responsible for enforcing compliance, measuring metrics, and driving continual improvement efforts of the process.

Key Responsibilities:

  • Serve as owner and Subject Matter Expert for the change management process, with overall accountability for process strategy, execution, and continual improvement.
  • Develop and execute the strategic roadmap for change management processes and toolsets into unified process framework.
  • Create and manage a process to onboard new teams/products into the change management process.
  • Conduct initial and ongoing training for new and existing team members.
  • Manage, maintain, and enforce change control policies across the organization.
  • Ensure all changes are documented, approved, and monitored appropriately in accordance with change management processes and standards.
  • Assist with risk and impact assessments prior to the implementation of changes to minimize business impact.
  • Review change requests and approve or reject them based on their adherence to documented change management policies.
  • Update, maintain, and publish change calendar.
  • Coordinate announcements for upcoming scheduled changes.
  • Conduct periodic post-change reviews to ensure adherence to process and quality standards.
  • Develop and report relevant metrics to measure process performance.
  • Scale existing separate change management processes to a unified, enterprise level process.

Preferred Qualifications:

  • 7+ years of experience in the development, oversight, and execution of change management processes.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to work autonomously in a highly demanding environment, with attention to detail and organizational skills.
  • Data driven decision making mentality and sound business judgement.
  • Excellent communication skills with the ability to communicate clearly and effectively.
  • Ability to work in a fast-paced environment focused on rapid innovation and scale.
  • ITIL v3 Foundation certification or greater.
  • Excellent communication skills; both written and oral with technical and non-technical staff, with all levels of management
  • Integrity, professionalism, honesty, self-confidence, respect, and conviction
  • Excellent communication, analytical, and problem-solving skills required
  • Keen attention to detail while keeping an eye toward the big picture
  • Enterprise/mid-sized software delivery experience preferred but not necessary
  • Ability to deal with ambiguity, tight timelines, and demanding constraints
  • Ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment
  • Innate desire and ability to find the root cause of issues, while balancing business needs to identify, support, and solve customer needs
  • Maintains quality service by establishing and enforcing organization standards.
  • Knowledge of banking practices is helpful

#LI-Remote

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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