Senior Client Solutions Associate

GLG is seeking Senior Associates for our Client Solutions team who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment.

Job Summary
Our Client Solutions team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

As a Senior Associate, you will learn to:

  • Excel in a fast-paced, metrics-driven, entrepreneurial, and challenging environment
  • Communicate with clients to assess and scope their learning needs
  • Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets
  • Understand and deploy a broad range of custom learning products to creatively support clients
  • Collaborate with colleagues on and across teams to build and shape a business
  • Gain exposure to coaching and mentoring newer professionals

Specific responsibilities include (but are not limited to):

  • Executing custom learning projects for clients
  • Engaging with clients daily by phone to understand and serve their learning needs and provide exceptional service
  • Recruit new experts to join our membership through targeted and timely outreach by phone, email, and other methods
  • Maintaining accountability and responsibility for client projects and the overall client experience
  • Collaborating with Team Leaders and other internal stakeholders to deliver on research needs to maximize commercial outcomes

An ideal candidate will have the following:

  • 2+ years of post-graduate relevant or transferable work experience
  • Bachelor's degree or higher
  • Strong interest in developing the skills to excel at client service in a high-volume environment
  • Superior communication (oral and written) and interpersonal skills
  • Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced environment
  • Appreciation for the role data and metrics play in growing a business successfully
  • Impeccable attention to detail and strong problem-solving skills
  • Receptive to close coaching and feedback
  • Insatiable desire to learn about new topics

About GLG / Gerson Lehrman Group
GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.

 

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