GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

Location: You will have the ability to work remotely in the US for this role.

 Join our team...

Brandsight is looking to hire an experienced, talented Senior Client Success Manager with strong project management and relationship building skills. The successful candidate will interact directly with Brandsight clients to ensure a successful experience beginning with the onboarding process all the way through the entirety of the relationship. The candidate will be involved in delivering initial proposals, onboarding new clients, creating and performing to project plans and ensuring the client experience is as positive as possible through all facets of interaction with Brandsight.

We are looking for an individual with strong communication skills that has an interest in being part of a fast moving and growing company focused on working with some of the most well-known companies in the world to manage their digital assets. It is of critical importance that you’re committed to working internally and externally so that Brandsight clients are the most delighted and loyal in the industry.

The successful candidate will work directly with our Head of Client Services as well as other members of the Brandsight team. The position will require on-site client visits as needed.

What you'll get to do...

• Serve as the main point of contact for all client interaction with Brandsight
• Build strong relationships with assigned clients to ensure a successful experience with Brandsight products and services
• Assist with new client acquisition through contributing to proposals, taking part in presentations, and speaking to the long-term management of clients
• Prepare, and manage to, project plans to guide the onboarding process for new Brandsight clients
• Provide regular status reports and communication the progress of client projects both internally and externally
• Conduct product training to clients as needed
• Liaise with technical staff as needed to report and resolve any reported client technical issues
• Be able to take complex information and communicate to clients in a manner that is straight forward and easily digestible

Your experience should include...

• Bachelor’s degree or equivalent
• Minimum of eight years in an account management or client services role, preferably in at a software as a service company
• Minimum of four years’ experience in the domain name industry, preferably in the corporate market
• Strong written and verbal communication skills with experience presenting to, and interacting with, senior level corporate individuals
• Excellent organizational skills with the ability to manage to deadlines and work well under pressure
• Ability to work to a high degree of accuracy and great attention to detail
• High energy, self-starting personality that works well in a start-up, fast-paced environment
• Intermediate, or higher, level skills in Microsoft Word, Excel and PowerPoint

We’ve got your back…

Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.