Q2
#Q2Peeps
Austin, TX

Senior Cloud Engineer- Network at Q2 (Austin, TX)

| Austin
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Named one of Austin’s fastest-growing companies and one of the best places to work for 10 consecutive years, Q2 offers our employees a culture fueled by engaged, motivated, and dedicated team members. We’re dedicated to our mission: to build strong and diverse communities by strengthening their financial institutions. We do it with our purpose-driven culture, and by helping banks and credit unions stand apart in their communities.

We are looking for a Senior Cloud Network Engineer to join our Data Center Operations Team. The Senior Cloud Network Engineer is responsible for supporting the Q2 cloud, colocation and managed services networking operations. The successful candidate will need to demonstrate senior level expertise in the area of network routing, switching, firewall, and load balancing technologies as they apply to a service provider network. Must also have the ability to work closely with customer and translate complex technical issues into common language. This candidate must also have the ability to train and mentor other team members and act as a high-level escalation point for projects and trouble issues.

Responsibilities

  • Provide high level technical expertise to support the Q2 Network Operations team in all activities.
  • Provide technical assistance, training and mentoring to junior level engineers/technicians
  • Provides quality internal and external customer service surrounding the Company values
  • Plan, install, and provide daily operational support for managed customer networking environments (switching/routing infrastructure, firewalls, load balancers, IPS/IDS, AWS cloud, etc.)
  • Suggests future products as well as offer enhancements for existing products
  • As a member of the network operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure
  • Responsible for writing and reviewing change request as a part of the Q2 change management process
  • Provides operational support of the Q2 core network infrastructure as well as offer recommendations for improving overall network performance
  • Other duties as assigned

Essential Functions

  • Customer service focused and portrays energy, professionalism and welcoming characteristics
  • Strong ability to work in a highly sensitive and confidential environment
  • Ability to meet deadlines and handle sensitive and pressured situations
  • Ability to identify issues and help develop strategy and tactical plans for various department initiatives
  • Ability to use good judgment and decision-making skills
  • Adequate professional experience and knowledge to perform job responsibilities
  • Excellent verbal, written, and interpersonal skills
  • Ability to prioritize and organize effectively
  • Ability to work both independently and with others
  • A sense of humor

Qualifications/Requirements

  • 8 -10 years of hands on network/security experience working in IT operations.
  • Experience using ticketing system for incident, problem and change management.
  • 8+ years of design/support of F5 load balancer implementations 
  • Expert level understanding of core networking technologies including BGP and EIGRP
  • Cisco routing and switching infrastructure (IOS / IOS-XE / NXOS/ ACI)
  • Cisco firewall infrastructure (ASA, FXOS, FTD) 
  • 8+ years of production support and design of the above technologies.
  • 8+ years of experience with network security technologies and best practices.
  • Expert level network troubleshooting skills utilizing packet capture/analysis packages such as Wireshark, etc.
  • Expertise in AWS/AZURE or other cloud providing technology

#LI-remote

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Q2 Perks + Benefits

Q2 Benefits Overview

At Q2 we celebrate and recognize our success is based on the well being of our people. Q2 invests in robust employee health and welfare benefits including generous PTO, HSA Match Program, 401K Match program, Family Planning and Parental Leave benefits, along with a Hybrid Work Environment.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Q2 also hosts various employee recognition events & activities including:
* Dodgeball for Charity!
* Annual Employee Appreciation Day
* Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee awards)
* Community Involvement Activities (#Q2Spark)
* You Earned it! Employee Rewards Program: These are points given from peer to peer recognizing employees for work well done. These points are redeemed for products, or converted into cash donations for various charities of choice, or given to as cash donation to our employee compassion fund.

An Insider's view of Q2

What are some social events your company does?

It's all about the Dodgeball ! We host a HUGE Dodgeball event fundraising for charity. Last year we served the Juvenile Diabetes (JDRF) in Austin. Other companies play for charity with us. We have quarterly events after our townhall company mtgs., community events, and employee recognition events like our "Circle of Awesomeness" celebration!

Kelley

Sr. Community & Culture Champion

How do you collaborate with other teams in the company?

We have such a collaborative and friendly environment, it's truly authentic and very different from other companies. We're genuinely happy to invest in each other's success and our ability to learn (both technically and personally ) as a team. Q2'ers are really good people I admire and have fun with, at work and socially.

Mo

Staff Software Engineer

How has your career grown since starting at the company?

I started out as an individual contributor, ultimately finding my passion as a Product Management Leader. Leadership here including SVPs, VPs and Directors in our Product and Engineering groups show a genuine and active interest in mentoring to aid in our career growth. I also like our “Q2 EDU” learning platform.

Clayton

Manager, Product Management

How do your team's ideas influence the company's direction?

It's important to see yourself as being part of something bigger then ourselves. Learning about people, and not just the work they're doing, but who they are, helps you become an empathetic and more effective leader. Tapping into what people *love* doing, and finding opportunities to match their passion and skills in their work is what we do!

Sherril

VP, Product and Engineering

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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