Senior Director of Enablement

| Austin | Remote
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About Juniper Square

Our mission is to make the world’s private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result bringing access to millions who don’t currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology—all while contributing as a member of a values-driven organization—we want to hear from you. We’ve doubled our team in each of the past four years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term. We need YOU to help us achieve our mission.

About your role

Juniper Square is seeking an engaged learning leader and knowledge management practitioner, experienced in design, development and management of enablement programs and strategies that propel the successful deployment and adoption of our SaaS product. We are looking for a creative and compassionate leader to design and build our approach to enabling our large and quickly growing customer base and our employees. The ideal candidate is an expert in translating a powerful and complex product into something that's bite-sized and approachable, leading to customer and employee mastery of the product. The position will report into the VP of Customer Experience and work closely with other functional leaders.

What you'll do

  • Build upon our existing foundation of education resources and programs to scale customer enablement into a highly impactful, energized, customer-focused organization delivering results in the form of higher product adoption, decreased time to first value, lower costs to service and support and increased customer engagement and advocacy. 
  • Partner with customer success to optimize the customer learning journey, including designing and implementing external-facing customer training programs.
  • Design and implement knowledge management programs from the ground up to ensure that our employees are knowledgeable of our product capabilities, the industry in which we sell and customer context and personas. Continuously iterate and expand programs and resources as we release new products and serve new customers.
  • Formulate the vision for the enablement function, recruit and retain top talent and manage project teams to deliver on strategic goals and metrics. Lead by example and consistently exhibit all of our company values. 
  • Partner closely with our product team to champion product usability enhancements and integrate learning moments into product workflows.
  • Continue the build out and management of comprehensive online, customer-facing education resources.
  • Build customer advocacy through education and other channels, like online community. 
  • Commercialization forward thinking including packaging customer education into paid services.
  • Leverage data and analytics to drive actionable insights and inform strategy.

Qualifications

  • 10+ years of professional experience building and scaling customer enablement within a SaaS organization.
  • Minimum of 7+ years of leading enablement, including people management experience.
  • High impact leadership skills, including setting a clear vision and strategy, motivating and coaching others, driving urgency and results and carrying a high-level of executive presence.
  • First principles thinker and able to clearly communicate your viewpoint verbally and in writing. 
  • Ability to see the system for the sum of its parts, mastering both the details of the parts and how the system works as a whole.
  • High empathy for customers and passion for educating others. Expert in learning and knowledge management best practices.
  • Demonstrated ability to quickly learn and be an effective enablement leader in complex industries and for complex products.
  • Thrive and lead effectively in a highly dynamic, rapidly changing, and fast-paced environment.

Benefits

  • Competitive salary and meaningful equity
  • Health, dental, and vision care for you and your family
  • Unlimited vacation policy and paid holidays
  • Generous paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Healthcare FSA and commuter benefits programs
  • Professional development stipend 
  • Monthly work from home wellness stipend while we're all remote
  • Mental wellness coverage including live coaching and therapy sessions

At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you.

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Location

Located in downtown San Francisco and downtown Austin

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