Sprinklr is 1,500 employees strong, valued at $1.8 billion, and is the global leader in the emerging customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands re-define how customer

experience is delivered across all digital touchpoints.

Sprinklr provides an integrated, collaborative SaaS-based platform that enables our clients to reach,engage, and listen to over 3 billion consumers across 40+ social and messaging channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – and manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike,JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50. In India, our customer base include the top Indian enterprises across the country.

Meet our Business Value Group!

• BVG is a dynamic consultative selling, analytics & insights team who works directly with customer senior executives and digital leaders in driving digital transformation strategy.
• Every member of our global team is executive-ready and passionate about how social media and digital technologies can be leveraged to drive new value and transform customer experience.
• BVG’s primary focus is to lead cross-functional strategic engagements with Sprinklr’s leading global brands focused on identifying and delivering new sources of business value.
• BVG partners closely with the global Sprinklr Field Sales organization in managing customer engagements and leads the development of repeatable & scalable business case tools and best practices across the organization.

What You’ll Do

• You will have work as part of an industry-leading team charged with transforming how global brands use social and digital solutions in new ways to drive business value.
• You will work with CEOs, CMOs and CTOs of some of the biggest brands in the world in shaping digital strategy and in driving strategic change initiatives with executive teams.
• You will identify customer needs and deliver value that exceeds their expectations. You will build relationships with multiple stake-holders and influence their views regarding how social and digital technologies enable business strategy.
• You will manage hands-on engagements across all levels of customer organization, from the C-Suite to the practitioner level. You will excel in defining current-state challenges and charting a path towards each organization’s desired future-state.
• You will lead cross-functional teams in engaging with customer marketing, customer care, advertising and line-of-business organizations. You will use your experience in project management to lead complex engagements focused on delivering business cases and measurable value realized.
• You will play a key role in ensuring continued innovation of Sprinklr’s enterprise offerings through your insights gained through C-level interactions with our customers

Who You Are & What Makes You Qualified

• You have a track record of sustained success with at least 10-12 years of overall business experience with leading global firms, focused on customer care, consulting, and/or sales & marketing.
• Bachelor’s degree required; MBA or other advanced degree strongly preferred.
• You are highly consultative in your approach, preferably with global consultancy experience (e.g.McKinsey, Bain, BCG, Accenture) with at least 2-3 years as a consulting project manager focused on digital change initiatives.
• You also have an additional 4-8 years of consultative sales, business development and/or marketing experience in B2B technology infrastructure, software and/or SaaS (preferred) with experience working across multiple industry verticals.
• You have deep expertise in strategic digital transformation within the Enterprise and bring a strong business executive mindset - the ability to understand a company’s business strategy and build a compelling business case from start to finish.
• You carry significant credibility at the Senior Executive level and are able to communicate confidently and clearly with executives at all levels of customer organizations.
• You have experience working closely with Sales, Solutions Consulting, Professional Services and/or Success Management professionals and are highly effective in building relationships and aligning/managing expectations across multiple stakeholder groups.
• You are passionate about customer experience, modern channels, social media and digital technology. You are hugely curious and will constantly look for ways to enhance your knowledge of our industry, market, and competitors to provide the sales edge needed to help our Field Sales organization drive revenue.
• You are comfortable in a dynamic and fast-moving small company environment. You are a consummate team player, but also are a self-starter and highly resourceful.
• Most importantly.....you love the Customer Experience revolution! You understand that the entire relationship between global brands and consumers is changing. Your ability to embrace this change and understand how social media is re-defining enterprise digital strategy will be critical to your success