IT Support Specialist
Rex seeks a self-driven, mission-aligned elite IT Support Engineer who is hands-on when needed, but also drives to enable teammates to self-serve their IT needs. You will be supporting an 70+ person organization that will be growing to ~200 people in the next year.
In year one you will:
- Serve as the first contact with teammates who need technical assistance and support
- Coordinate with hiring managers to handle technical onboarding and off-boarding activities, such as user account creation and application installation
- Maintain and improve IT technologies to facilitate, automate, and/or streamline business processes
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Support AV and video conferencing systems
What you must have:
- 0 - 2 years of experience in a technical support role
- Ability to take on complex problems, learn quickly, and push relentlessly towards scalable solutions
- Track record of successfully managing IT Systems
- A passion for providing quick resolutions and comfortable with ambiguity and rapid changes common in early-stage companies
- Experience working with Google Suite, AWS, Routers/Switches, VPN, APIs, scripting (Python, Bash, etc.)
- Supporting Mac OS and Windows desktops, printers and other peripherals.
- Strong understanding of current technologies and ability to engage with top technical talent
- Ability to create tools for stakeholders to engage in self-help
- Ability to work in person in Austin, Texas (or willing to relocate)
Before you apply, review these resources to better understand our culture and mission:
- Rex ecosystem initiatives
- Peter Rex writing in WSJ about moving Rex from Seattle to Austin
- Peter Rex on Fox Business
- Peter Rex on Bloomberg Radio
What we offer:
- Competitive salary and early-in equity awards
- Competitive and comprehensive medical, dental, and vision plans
- Peace of mind through company-paid short-term disability, long-term disability and life insurance
- 401(K) with employer match
- Unlimited (discretionary) PTO in addition to Holidays and your birthday off
- Monthly gym membership stipend
- Health Savings Account with employer contribution
- Dependent Flexible Spending Account
- Mental health telecounseling options
- We are committed to serving others with a focus on faith, family, and freedom
- Ability to work in person in Austin, Texas (or willing to relocate)
From the top-down, we are committed to investing in the development of all team members in both a professional and personal setting. We host monthly company socials where employees and family members get together to build our community. Regular performance evaluations are intended to provide a feedback loop, providing opportunities for consistent growth on both ends.