About Us:

HomeAway, based in Austin, Texas, is the world leader in vacation rentals with more than 2 million unique places to stay in 190 countries, and is a part of the Expedia, Inc. family of brands. 

HomeAway offers an extensive selection of vacation rental homes that provide travelers with memorable experiences and benefits, especially more room to relax, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.

The Opportunity:

Passionate about a rare opportunity to help craft the future of customer service in travel? Are you a leader that is passionate about building great products/experiences and loves technology? HomeAway is an exciting, international, profitable company that is transforming the market to become the world's leading vacation rental marketplace. We are searching for a Senior Manager to join HomeAway's Customer Experience product team to define technologies that power the next generation eCommerce Customer Service experience. As part of the Customer Experience team, the Manager contributes to the success of the team by leading the overall Customer Service product analysis team: setting the strategic vision and product roadmap based on data and testing, defining requirements, and collaborating with development partners to design, implement, test, refine and deploy new features. The Manager will serve as the authority combining industry analysis, end-user feedback, and development knowledge to establish a product vision, multi-year solution roadmap, and an effective product/engineering partnership to deliver a premier solution. 

Responsibilities:

• Contribute to the product vision and strategy of products that empower best in class customer service capabilities, delivering extraordinary traveler experiences and supporting our partners to effectively market their properties.
• Collaborate with partner, traveler, and engineering teams to identify future needs and prioritize development and delivery, balancing the needs of all involved.
• Monitor and investigate internal and external customer and partner feedback to make sure needs and concerns are being addressed.
• Partner with the development teams to ensure products and features are clearly defined and property delivered to ensure success today and in the future.
• Collaborate with the Business Intelligence team to track and report on key indicators (e.g. efficiency, effort)
• Partner with product marketing and stakeholders across the company to ensure smooth launch of new products and capabilities and support for important platform initiatives.
• Work with the executive management team to ensure they are fully engaged in product launch decisions

Qualifications:

To be considered for the position, you have demonstrated relevant and current expertise in directing strategy and development of business-to-business and/or consumer-focused products and services. Product Managers should be passionate about well-designed products, end user experience, and current and evolving standard methodologies in software development.

• 5 years of Product or Operations Management experience in a high-tech company
• Prior experience delivering online eCommerce or customer service-focused products
• Prior experience and passion around platform products.
• Proven experience leading multiple ongoing complex projects and implementation of web applications, while delivering on schedule
• Experience utilizing web analytics and testing tools to aid business decisions
• Ability to handle large, complex projects in a rapidly changing environment
• Demonstrated experience in adopting product management best practices, standards and policies
• Strong communication and presentation abilities
• High level of initiative and desire to build an extraordinary user experience for our customers and customer service agents
• Experience with complex information architecture and content management a plus
• Experience with online travel and/or consumer market places preferred
• Prior software development or experience working with back-end services a plus
• BS or BA in related field preferred
• Willing to travel up to 10%, including international

Benefits & Perks:

• Competitive health and insurance benefits
• Competitive salary
• Annual target bonus or commission
• Paid vacation and sick time
• Vacation rental on a yearly basis (taxable benefit)
• Parental Leave (up to 20 weeks based on eligibility)
• Employee Stock Purchase Program
• Free snacks and beverages, including breakfast on Fridays
• Frequent company update talks with our leadership team
• Free listing on HomeAway.com
• Electronic, adjustable stand-up desk
• Discounted Metro & Rail pass
• Casual dress

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.