Senior Marketplace Support Engineer - ATX/US Remote

| Austin
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.
The Atlassian Marketplace is one of the largest developer app stores globally and has generated over $1 billion in app sales since launching in 2012. Our Marketplace partners have made 100’s of millions of dollars through the Atlassian Marketplace. As a member of the Marketplace Support team, you'll work alongside teammates in Europe, Asia Pacific, and North America enabling our Marketplace Partners to solve customer issues, and manage their ever growing businesses. You'll work with colleagues all over the globe, but in many ways will be the master of your workday. You'll be a perfect fit if you are comfortable with flexible hours, enjoy finding new ways to improve processes, and want to expand your technical knowledge through challenging and interesting projects. Your experience demonstrates that you know how to get things done while ensuring customer satisfaction. You’ll get to review new apps that are submitted to the Marketplace and solve third party Partner issues across many Atlassian products, actively contributing to the expansion of our current support methods.

More About You:

  • Experience leveraging technology to improve process
  • Demonstratable knowledge across a wide range of technical disciplines
  • Proven track record of ideation, management, and delivery of projects
  • Hands on experience with automation based solutions
  • The confidence to voice your opinion and challenge for change where and when it’s needed
  • Interest in working collaboratively with a geographically dispersed team
  • Very strong communication skills - written and oral, in English.
  • Exceptional capacity to prioritize in a fast-paced, dynamic environment.
  • The curiosity to learn new skills and enhance your technical knowledge.

On your first day, we'll expect you to have:

  • 5+ years of experience in support, software services, and/or system administration for a large end-user community;
  • Experience with SQL and NoSQL databases
  • Scriptwriting experience (e.g., Python, JavaScript, etc.)
  • Deep understanding of Web technologies (e.g. REST, HTTP/S, etc)
  • Familiarity with microservice architecture (Docker, AWS, etc)

More about the Team:
The Marketplace Programs team inspires Marketplace Partners to create and optimize the highest quality apps that users rely on every day. We do this by creating and running compelling programs, support and incentives to drive Marketplace Partner commitment to the platform. We're passionate about helping our Partners scale their businesses while minimizing barriers to growth.
This role is highly cross-functional and business/partner-facing, involving coordination across a number of groups within Atlassian including Product Development, Marketing, and Developer Experience. Successful candidates will have a good understanding of developer ecosystems, focus on customer service, impeccable communication skills, strong problem-solving skills, and the ability to use technology to increase productivity.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

303 Colorado St , Austin, TX 78701

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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