Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people’s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.

The Sr. Professional Services Operations Analyst is responsible for driving tactical, day-to-day operations of the professional services organization including forecasting, dashboarding, reporting, and deep-dive analysis of finance and resource utilization. The role requires an ability to synthesize data from different sources, streamline key business processes, and drive operational efficiencies.

Work location: Austin Texas (must be willing to relocate Austin area)

Responsibilities

• Collaborate with Professional Services (PS) leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals
• Coordinate with PS management to design policies and procedures that streamline and increase PS system efficiency
• Build dynamic models for ongoing PS forecasting and own the delivery of the models’ outputs to stakeholders in PS and Executive Leadership
• Track and analyze staffing utilization per changes in resource demand, demand per capacity, and project profitability
• Evaluate and implement improvements to the reporting process for all PS related activity
• Analyze data to identify ways to improve resource utilization, increase revenue, enhance service margins, and minimize risk
• Help develop the monthly resource planning process
• Design, analyze, and distribute key metrics for successful projects and deliverables
• Manage purchase order and invoice processes with subcontractors
• Design and deliver accurate, timely reports as requested and fulfil other duties as assigned

Required Skills and Experience

• Bachelor’s degree required, preferably in Finance, Accounting, Statistics, or Business Management
• Two or more years of experience working daily within PSA or SAP, and Salesforce.com required
• Expert Microsoft Excel skills including experience with pivot tables, dashboarding, advanced formula writing, and some VBA knowledge required; SQL experience desired
• Previous experience in a data-driven, analytics-centric role
• Excellent communication and presentation skills
• Absolute attention to detail, be self-starting, excel at uncovering solutions to problems independently, and possess strong organizational skills
• Strong understanding of project financials, cost structures, GAAP revenue recognition, invoicing, and billing processes
• Excellent communication and interpersonal skills, and an ability to work with employees at all levels within the organization
• Ability to confront issues proactively with management and work efficiently toward resolution