Senior Systems Engineer, Communications & Collaboration

| Austin

About CrowdStrike

CrowdStrike started with a mission to revolutionize the entire approach companies take to stop breaches. CrowdStrike has disrupted the multi-billion dollar endpoint security market with innovative technology, services delivery, and intelligence gathering.  Our groundbreaking technology ensures that organizations can not only defend themselves but also do so in an efficient and future-proof manner.  Today, the company continues to drive major innovations around artificial intelligence, machine learning, and behavioral-based prevention and detection to stay ahead of adversaries and innovate in the field of cybersecurity.  We are one of the World's Most 50 Innovative Companies according to MIT, and one of Forbes Most Promising Companies.  We have raised significant financing and received several accolades including:

  • Named Leader in the Forrester Wave: Cybersecurity Incident Response (IR) Services Q1 2019 report.
  • Named to Forbes 2018 Cloud 100 List; the definitive list of the top 100 private cloud companies in the world.
  • CrowdStrike scored the highest in Gartner Critical Capabilities Report for forward leaning organizations.
  • CrowdStrike Wins SC Award for Best Security Company Second Year in a Row.
  • May 2018: CNBC Disruptor 50 List Second Year in a Row.
  • Named Leader in Forrester Wave Endpoint Security Suites and Forrester Wave Endpoint Detection and Response (EDR).

About the Role

The CrowdStrike Information Technology team is looking for a Senior Systems Engineer to join our team.  This position will be focused on our internal messaging and communications systems, operating as the functional lead and solutions architect for the platforms. 

To succeed in this role, you must be a self-starter who functions well as part of, a distributed IT team. You must be comfortable and confident in assessing when to ask for guidance and when to make autonomous decisions, all of which must place the success and integrity of the company and its employees as the primary goal.

In this role you will be responsible for designing, implementing, managing, scaling, maintaining and securing all facets of the CrowdStrike communications platforms. This includes supporting the full lifecycle and administration of e-mail, voice, instant messaging and MDM (Mobile Device Management) platforms.  

Additional Responsibilities 

  • Solution Architecture, design, implementation and operational duties for existing and future communications platforms for email, voice and instant messaging
  • Monitoring of health and platform performance, adjusting as needed to continuously improve the user experience.
  • Design and support scalable solutions that support rapid business growth in an agile methodology with on-demand resources
  • Implement, manage and maintain reliable disaster recovery/high availability architecture
  • Design, implement and maintain robust international communications presence with emphasis on reliability and low latency performance
  • Manage and optimize spam filtering solutions
  • Evaluate new messaging related products and services
  • Support email, telecommunications and instant messaging platforms and integration, such as MS Exchange, VOIP, Slack, etc.
  • Re-design, update and manage MDM services, mobile policies and security related configurations
  • Maintain, optimize and update existing enterprise platforms
  • Provide Tier-3 support to internal customers with
  • Develop and maintain excellent internal documentation and procedures

What You’ll Need 

  • Bachelor degree in Information Technology, a related field or equivalent work experience
  • Minimum 10+ years hands-on deployment, administration and troubleshooting experience in mid to large scale enterprise communications systems
  • Ability to analyze issues and provide clear, effective, solutions with minimal interruption to business flow
  • Design and administration of the current and legacy Microsoft Server Platforms
  • Architecture, design and administration knowledge with Microsoft Exchange 2016 and/or Exchange 2019
  • Communications Security Concepts
  • Exchange clustering/DAG/redundancy/failover
  • Extensive experience with Active Directory design and architecture
  • E-mail encryption technologies
  • PowerShell or other script language
  • MDM policy management and deployment
  • Instant Messaging platform administration
  • Excellent written and verbal communication skills

Bonus Points 

  • MCSA, MCSE with MCSE: Messaging preferred
  • Experience with or exposure to Microsoft Exchange, Contact Center platforms (VoIP), Slack or other messaging platforms
  • Experience working with remote or distributed teams

Benefits of Working at CrowdStrike:

  • Market leader in compensation and equity awards
  • Competitive vacation policy
  • Comprehensive health benefits + 401k plan (US only)
  • Paid paternity and maternity leave, including adoption
  • Flexible work hours and remote friendly environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats
  • Peer recognition
  • Inclusive culture focused on people, customers and innovation
  • Regular team activities, including happy hours, community service events 

CrowdStrike believes that diversity and inclusion among our organization is essential to our success as a global company, and we seek to attract, retain and empower the industries best and brightest from a diverse talent pool. 

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. 

Read Full Job Description

Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

How does the company support your career growth?

CrowdStrike does an awesome job at promoting from within. I started as an SDR a little of a year ago and am now an SDR Manager! When departments are looking for new hires the SDR org is the first place they look for internal promotions.

Jessica

SDR Manager

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
RSU's are available as part of employee compensation.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Mentorship program
Time allotted for learning
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