Senior Zuora Administrator at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is looking for a full-time Senior Zuora Administrator to join our Business Applications team based in Austin, TX. In this exciting role you will be responsible for the strategy, planning, deployment and operational management of the information systems, policies, and procedures that support the billing process in Zuora. You will manage all aspects of the Zuora system as well as integrations with other systems required by the billing process (such as Salesforce). 

What You’ll Do

  • Provide day-to-day end user support of Zuora functions to all levels of the organization
  • Create and manage user accounts and groups including security configuration
  • Add, delete and modify users as employees are hired, transferred or leave the organization
  • Create and manage the product catalog, revenue recognition rules, journal runs and EOM reports
  • Work collaboratively with Business Applications teammates to implement best practices from across our application ecosystem
  • Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
  • Manage Zuora development deployments from development environments to production
  • Complete bulk imports and exports of data - archive unused data
  • Manage ongoing support requests and administrative needs of users
  • Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
  • Assist users and stakeholders with analytics and report design and management
  • Participate in the integration testing and data validation process of Zuora with other enterprise systems, such as Salesforce
  • Create SOPs to document system usage and customization
  • Develop new user training guide and train new users
  • Keep abreast of new Zuora features and functionality and providing recommendations for process improvements

Who You Are

  • 3-5 years of experience with Zuora recurring billing software
  • Bachelor’s degree required; university-level accounting courses including a minimum of Accounting I and II is preferred
  • Knowledge of generally accepted accounting principles (GAAP) in support of business administration processes
  • Experience with prevention and management of fraud, including chargebacks
  • Knowledge of best practices around billing support processes or other equivalent sophisticated billing systems across a larger organization, including billing process optimization, automation of manual processes and follow billing process best practices
  • Ability to troubleshoot and respond quickly and efficiently to billing system issues of varying complexity
  • Strong technical aptitude and ability to research & solve complex issues independently
  • Possess proven ability to multi-task various duties and assignments while maintaining quality work
  • Proficiency in Microsoft Office and Google for Work applications
  • Superior communication skills including the ability to communicate and discuss complex billing or system issues with non-technical staff
  • Strong interpersonal communication and customer service skills working with billing system users and stakeholders
  • Ability to establish rapport with others and work well as part of a dynamic team

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings



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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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