Arrive Logistics
Arrive Logistics is one of the fastest-growing freight brokerages in the nation.
Austin, TX

Service Desk Technician (temporary through March 2021)

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In this Service Desk role, you will be on the front lines of our rapidly growing IT department. You'll be part of a small team of rock stars supporting Arrive employees for all types of IT issues - from basic email and password issues to complex network and application administration and support. You will collaborate with reps on the floor to the senior most executives, and will strive to provide a world-class customer service experience with swift resolution to keep our employees productive, empowered, and secure.

In this role, you will:

  • Mainly work out of a ticketing system to troubleshoot and resolve issues in a high-volume sales environment, occasionally providing creative workarounds to decrease user downtime.
  • Independently resolve user issues in a fun, friendly and cooperative manner.
  • Collaborate with your IT peers to work on projects such as office build-outs, special training sessions, application rollout, and internal tool optimization.
  • Provide timely and responsive resolutions for support tickets.
  • Thoroughly troubleshoot hardware, software, and network issues with a logical/analytical approach.
  • Comfortably solve all types of IT issues, and seek knowledge and understanding where you fall short on a solution.
  • Communicate issues to management when a problem needs to be escalated.
  • Clearly document resolution to issues, striving to empower users to self-serve through education, formal training, and constant contribution to the ever-growing knowledge base.
  • Perform other duties and projects as needed.
  • This is an essential employee role - you will need to be in the office supporting employees through hands-on project work, up to 75%.
  • Have the opportunity to turn this into a permanent role in March 2021!

The ideal candidate is/has:

  • 5+ years of customer service experience.
  • 3+ years of enterprise-level IT experience solving issues across the entire organization.
  • Obsessed with positive user experience.
  • True technologist at heart.
  • Outstanding communication skills.
  • Friendly, outgoing, positive attitude.
  • Previous experience troubleshooting equipment and software (G Suite, Microsoft Office, network connectivity issues, Windows 10, hardware malfunctions).
  • Thrives in fast-paced, fun, almost chaotic environments.
  • Collaborative across all levels and functions in the organization.
  • Strong problem-solving skills and ability to work independently when necessary.
  • Able to juggle multiple requests and prioritize effectively.
  • Demonstrable organizational skill, with a strong attention to detail.
  • Able to lift up to 50 lbs.

Why Arrive?

  • Take ownership of your career at a tech-powered company.
  • Work in the booming city of Austin TX!
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Fridays…lunch is on Arrive!
  • Grab a bite at the delicious food trucks located at the MET center.
  • Sweat it out using our on-site, state-of-the-art gym & yoga studio!
  • Recharge your batteries at our fully stocked caffeine bar.
  • Soothe aches and pains with our monthly in-office massages
  • Get active at the MET Center’s hike and bike trails and disk golf course.
  • Shoot some hoops at our basketball court or serve it up at our tennis court!
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What are Arrive Logistics Perks + Benefits

Arrive Logistics Benefits Overview

We know that attracting and retaining top talent takes more than happy hours and break room ping-pong tables. (But yes, we have those too.) That’s why we strive to make Arrive the kind of place we all want to be every day. We invest heavily in every facet of the employee experience, and that starts with the full suite of benefits enjoyed by each and every team member.

Competitive base salary and quarterly bonus opportunities
Excellent health, vision and dental insurance
Matching 401(k) plan and vesting opportunities
Generous PTO Packages
Professional development tools like LinkedIn Learning at your disposal
Investments in your health, including access to Calm and Class Pass
Sales and employee rewards programs
Free lunch on Mondays and Fridays
Free on-site parking
Relocation assistance no matter where you’re moving from

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
President's club
Employee awards
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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