Software Trainer - Remote

| Austin | Remote
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About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries - insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more - to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC's network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020 & 2021. Diverse perspectives and experiences are core to CCC's success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC's tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 7 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
A CCC Customer Trainer is primarily responsible for facilitating training to our Insurance Company clients through in-person and remote delivery methods. Customer Training additionally supports CCC's customers in automotive and OEM markets as business needs and availability allow.This client facing role requires up to 90% travel and also involves detailed webinar deliveries and the dissemination of training materials via email and electronic tutorials.Preparation, follow-up, and internal reporting are an integral part of the position residing under the umbrella of Learning Services and reportable directly to the Customer Training Manager. The ability to work and travel independently, adhere to expense policy and effective time-management are keys to success.
Job Duties
Responsibility for the preparation of high-quality customer training experience by:
  • Understanding customer's training needs
  • Acquisition of Customer Knowledge
  • Creation of Training Materials within the team's formatting guidelines
  • Contributing to Training Materials by working with Senior
  • Trainer/Training Manager Participating in Internal & External Dry Runs
  • Training Material Preparation

Responsibility for the delivery of high-quality customer training experience by:
  • Familiarity with Training Documentation
  • Knowledge of CCC Product Suite
  • Adapting to Customer Workflow
  • Demonstrating the feature functionality and benefits of CCC product to client end user

Responsibility for adherence to CCC Corporate Guidelines & Customer Training Team expectations by:
  • Managing Travel Arrangements
  • Operating within Fiscal Guidelines
  • Submitting Expense Reports

Responsibility for timely internal communication and reporting on training effectiveness:
  • Daily reports on training status and progress
  • Customer Satisfaction Index survey distribution
  • Timely dissemination of Trainer's Trip Report to internal groups
  • Coordination with support resources for training follow up

Overall Customer Training Team Responsibilities:
  • Effective Communication
  • Partnering with Team Members
  • Sharing Product Knowledge
  • Sharing Customer Knowledge
  • Achieving Team Objective CSI Scores
  • The trainer is accountable to the Customer Training Manager for all aspects of preparation, delivery and end of training administration
  • This position doesn't have direct reports
Qualifications
  • Bachelor's Degree or equivalent experience
  • Current driver's license
  • Education, Insurance or Repair Facility experience a plus
  • Strong communication skills
  • Experience in an IT or educational environment preferred
  • Presentation and public speaking experience preferred
  • Organizational and time-management skills
  • The ability to work independently and remotely when required
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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • KubernetesLanguages
    • DockerLanguages
    • Android SDKLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • NoSQLDatabases

Location

We're located within walking distance of The Domain. This is an open-air center located in Austin and is one of the area's top destinations.

An Insider's view of CCC

What kinds of technical challenges do you and your team face?

Telematics is a big part of the IoT ecosystem. We're working on emerging technologies like Blockchain, Data Science, Hyperscale Computing, and Machine Learning. We're doing things today that are in demand for the future.

Sam

Manager, Software Development

How do you empower your team to be more creative?

Step in. There are so many opportunities in so many areas. Do not allow your title or your current role to define you. If you have interests in areas outside your current position, make it known. Seek out mentors and colleagues in other areas that excite you. Own your growth and be a person who drives solutions.

Shelly

Vice President, Telematics

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs include Interactive Health, SmartDollar, and Naturally Slim. All of these are provided free of charge
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program CCC allows employees to work remotely pending their team and manager's discretion
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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