Solutions Engineer
About Us:
LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.
Love to work hard and play hard? We do too. We are company of leaders, where hard work pays off. Our is culture creates a collaborative, fun-filled work environment that supports an active lifestyle. We believe in a product that our customers truly love. Want to make a difference? We value new ideas and creative thinking. Come embrace a big future with us.
Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in Boston, New York City, London, Singapore, and Chengdu, China.
About the Job:
Are you ready to make an impact? The Solutions Engineer is the product expert who guides LogicMonitor’s largest, most reputable customers to successful implementation of the SaaS-based monitoring platform. This is the opportunity to lead technical implementations with some of the most recognizable companies in the the world.
We need talented, enthusiastic teammates who relish the accomplishment of complex technical deployments while working directly with customers. The Solutions Engineer works among the Professional Services team juggling multiple projects; providing consulting, configuration and strategic assistance to our most technically-savvy customer base. It’s the Solutions Engineer’s job to realize the full potential of LogicMonitor for our customers - to automate and simplify the daunting task of comprehensive IT performance monitoring.
Responsibilities:
- Serve as the “front line” resource for customer implementations, orienting customers through design, configuration and consultation of their monitoring solution.
- Create a tailored LogicMonitor configuration plan through remote and onsite working sessions with teams across multiple IT disciplines (server, network, storage, cloud, etc.)
- Develop scripted solutions to extract data, automate tasks and integrate tools.
- Provide instructions and best practices for how to optimally monitor various IT technologies, vendors and platforms.
- Build out proposed architectures (VMs, databases, applications, etc.) for technical vetting, testing and proof-of-concept.
- Develop, customize and troubleshoot LogicModules (templates) for monitoring a wide array of IT technologies.
- Migrate customers off incumbent tools and drive customer satisfaction through successful delivery.
- Coordinate and relay product issues and feature requests to internal Development and Product teams.
- Travel 10 - 20% of the year.
Minimum Qualifications:
- 5+ years experience in IT operations: systems administration, network engineering, DevOps, etc.
- Subject matter expertise in one or more area(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP).
- Familiarity with HTTP, JSON, RegEx, REST APIs and one or more programming language(s): Python, PowerShell, or Java/Groovy.
Preferred Qualifications:
- IT certification(s): AWS Certified Solutions Architect, CCNA, MCSA or equivalent.
- Experience with other monitoring tools and protocols (SNMP, WMI).
- Previous software development or consulting/services experience.
Does this job speak to you? Send us your application! Take the next big step of your career at LogicMonitor.