Sr Business Applications Administrator
The Sr. Business Applications Administrator
LEADER| PROCESS DRIVEN | CRM SYSTEMS GURU
A Cloud Guru is looking for a Sr Business Applications Administrator to join our growing Business Applications team! You will work on highly strategic projects to better integrate our systems and help keep our systems scalable as architecture becomes more complex. You will partner closely with RevOps, MarTech, Business Process, Sales Enablement, and other teams in order to be successful in this role. You will understand our business processes and be able to provide guidance based on potential system constraints and define optimal project scope and expectations. An ideal candidate will be highly strategic, long term thinker, adaptable, technical, and self-driven.
Hello, we're A Cloud Guru ☁️
Our friends call us ACG.
At ACG, you have the chance to help people change the trajectory of their lives. The chance to create the learning that helps businesses stay in business. The chance to teach the WORLD to cloud, all while working some magic for your own career along the way. We believe people can seriously change their lives by learning new tech skills — and that learning doesn’t have to be boring. That's why we make engaging online training packed with personality and slick presentation for an experience more like firing up Netflix, less like a stuffy classroom. Our mission is to teach the world to cloud. 2 million down, 7 billion (give or take) to go.
There aren't many company cultures like A Cloud Guru's in the world. This year, we were awarded the #1 Place to work in Austin, as well as Best Company Culture and Best Companies for Diversity. Who we work with is as important as what we do.
What makes the Business Operations team awesome...
We’re the brainy bunch of number-crunchers and magic-makers that have real influence over the direction of the company. Our to-do list is big, and so is our to-learn list. We use cutting-edge tools and fresh approaches to tackle colossal challenges. We are very close with our business partners. They truly value our teams' work and trust us to help guide them with data and insights.
We’re deeply involved with the departments we support. We become extensions of the team. Partners. We don't just pull reports and analyze data. We’re involved contributors who participate and care about the departments we support. – Meredith, Meditation Guru (and Sales Enablement Lead)
As a Sr. Business Applications Administrator at ACG, you’ll get to:
- Work cross functionally with leaders in BusOps, Sales, Customer Success, Marketing, Finance and other departments
- Articulate to stakeholders value of recommended solutions and approaches
- Lead and facilitate discovery and scoping sessions
- Set project priorities to team based on business needs
- Write technical documentation to house in Confluence
- Participate in technology evaluation and recommendations
- Identify and build system improvements
- Perform system maintenance duties, including ensure the application is kept current with vendor releases, patches and other requirements
- Support end users in troubleshooting and resolving incidents
What you bring to the table
We focus on hiring values aligned people, because we believe the right person can learn all the things to be successful in their role. Self-confidence plays a big part in what you apply for. We encourage all job applicants to apply even if they are nervous to do so. College degrees aren't required for any roles, and career gaps or switches are totally welcome.
- 5+ years of experience administering Salesforce
- Experience with AppExchange and integrating 3rd party applications
- Experience executing at a high level with context switching
- Experience applying an enterprise-wide view to solutions to support the adoption of standards and practices and promote reuse.
- Strong analytical, problem solving and project management skills
- Can effectively communicate technical issues and resolve or collaborate to resolution
- Experience working in Lightning, Automations: Flow, Process Builder, Apex (a plus)
- Experience translating business requirements through to execution
- Experience working and collaborating across all levels
- Experience with all phases of the project lifecycle
- Experience with JIRA and Agile methodologies is a plus
- Experience working with (Einstein Analytics, Prediction Builder, Einstein Discovery, Docusign, Outreach, ZoomInfo, Nintex, SalesNavigator, and others)
- Certified Salesforce.com Administrator
We want the people who care about doing a good job. The ones who have the humility and hunger to learn. - Sam Kroonenburg, Co-Founder and CEO
More than a job
Where you work isn’t just a career decision -- it’s a life decision. We want all of our Gurus to feel a sense of belonging that comes from feeling supported in all areas of their lives. Everyone has family, friends and interests outside of their careers, so we offer perks and benefits to make work, work better for you.
- 4 weeks PTO, plus 10 sick days, and holidays. Because even when your office is your living room, we all need time to unplug.
- Remotely awesome. Get $500 to level up your home office, monthly snack boxes, free Headspace access, weekly lunch funds, and $50 monthly for internet.
- Remote first environment. Feel connected to your coworkers with events inspired by our values, weekly virtual happy hours, and lunchtime trivia.
- Gender-neutral paid parental leave. Expanding your family? We offer 12 weeks of gender-neutral paid parental leave, and reimburse up to $10,000 for eligible adoption expenses.
- $1,000 continuing education budget. All Gurus get $250 a quarter to spend on personal development, and 2 hours each week reserved for learning something new.
What’s the interview process like at ACG?
Applying for a job can feel intimidating and like a full-time job of its own. You shouldn’t have to burn through a week of sick time or all your best out-of-office excuses just to put feelers out for a new career opportunity. We want to be as transparent about the process as possible to help ease your mind. It’s our goal to provide you a fair, efficient interviewing experience that respects you and your time — and to do it all with a sidecar of delight.
Once you submit an application, we’ll review it. If you’re a good fit, you’ll have an initial chat with a recruiter over the phone. A phone interview with a manager typically follows. Depending on your role, you might then be asked to do a little homework (but nothing too time consuming). Then we’ll schedule a Zoom call to meet other members of the team, answer any questions you have, and give you a feel for what it’s really like to work at ACG. If you're on the fence, just give it a try.
Keep being awesome, Cloud Gurus.