Sr. Business Systems Analyst, Sales & Marketing

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open-source projects — Elasticsearch, Kibana, Beats, and Logstash — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We unite Elasticians across 30+ countries (and counting!), 18 timezones, and 30 different languages into one coherent team, while the broader community spans across over 100 countries.

We’re currently seeking a highly-skilled systems engineer to provide the business knowledge and technical expertise to implement strategies, evaluate products, and build upon an infrastructure that supports the constantly evolving needs of our customers. In this role, you will work with sophisticated systems both on-prem and cloud, designing, developing, and integrating them at every stage of its life cycle. If you’re reliable in delivering critical infrastructure with an eye toward accessibility, optimization, and security, we’d like to hear from you.

Responsibilities
  • Maintain a holistic view of all business system processes and users, to understand functional impacts with regard to configuration, process, workflow and reporting.
  • Proficient in Salesforce Lightning features and functionality
  • Become an authority on our Sales & Marketing suite of tools, leading business reviews with current vendors to optimize value and conducting technical evaluations for new vendors as needed
  • Collaborate closely with our Marketing & Sales Enablement teams to reinforce manager expectations in Salesforce across lead qualification, sales activity tracking, and opportunity management
  • Develop expertise in Elastic top of funnel process and workflows with solid understanding of impact to business metrics and forecasting
  • Experience in creating/updating system documentation including configuration changes, data mapping requirements, functional designs, test cases and enablement plans as needed for the engagement
  • Salesforce feature requests and documentation: you will collaborate with analysts and stakeholders to create and prioritize feature requests, and then shepherd them through development and testing.
  • Serve as a technical mentor and partner to analysts and stakeholder groups within field operations.
  • Assist with system configuration and user setup as needed. You may help set up fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, and dashboards.
  • Contribute to prioritization of technology efforts across all of the field operations portfolio. 
  • You are comfortable in a distributed, diverse environment, and are able to work remotely and independently. You prioritize your own tasks and collaborate with others to ensure that work is done in a timely manner, with a sharp eye for quality and scale.
Key Skills
  • 5+ years of experience working with Salesforce.com. You have strong past exposure to Marketo or a similar marketing automation tool. You’re also a power-user of Excel, Powerpoint, process documentation tools, and data loaders. 
  • You have strong interpersonal skills, and you're comfortable interacting with senior leaders. Because of your familiarity with agile development / sprint planning and your understanding of the software development lifecycle, you’re used to negotiating priorities and tradeoffs. 
  • You have an ability to diagnose and troubleshoot issues with a customer-first, positive approach, and you design with empathy and a mind for simplicity and scale.
  • You're an excellent teammate, with the ability to work in a dynamic environment that is fast-paced, where requirements and circumstances evolve quickly. You're more than capable of balancing your daily tasks along with major projects.
  • You're self-motivated, able to work remotely and independently.
  • Preferred: Salesforce Lightning experience and Reporting & Dashboard experience / Advanced Admin certification
  • Preferred: Experience as a business analyst, administrator, project manager, architect, product manager, or in a sales strategy or sales operations role, particularly in support of Sales, Services, or Customer Success / Renewals organizations.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

When you apply to a job on this site, the personal data contained in your application will be collected by Elasticsearch, Inc. (“Elastic”) which is located at 800 W. El Camino Real, Suite 350 Mountain View, CA 94040 USA, and can be contacted by emailing [email protected] Your personal data will be processed for the purposes of managing Elastic’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Elastic, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Elastic to help manage its recruitment and hiring process on Elastic’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at [email protected] Elastic’s data protection officer is Daniela Duda, who can be contacted at [email protected] We plan to keep your data until our open role is filled. We cannot estimate the exact time period, but we will consider this period ended when a candidate accepts our job offer for the position for which we are considering you. When that period is over, we may keep your data for an additional period no longer than 3 years in case additional opportunities present themselves in which yours skills might be better suited. For additional details, please see our Elastic Privacy Statement.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

3300 N Interstate 35, Austin, TX 78705

An Insider's view of Elastic

How would you describe the company’s work-life balance?

One of the really amazing things about working for a distributed company is that you have true flexibility to find your work/life balance. There are no fixed hours and nobody is watching. I think being able to manage your day and step away and come back is a really powerful thing for many Elasticians.

Raya

Director of Engineering

What projects are you most excited about?

When we're able to capture the stories about how our customers are using our software to fight child sex exploitation, for example, or how NASA is using Elasticsearch to further investigations into whether there is water on Mars — that gets Elasticians excited, and makes them feel proud of what the company is doing.

Daniel

Senior Manager, Customer Advocacy

What makes someone successful on your team?

The people I’ve seen rise quickly and do well are people who are sponges. Those people who, in any situation they’re sitting in, are learning and absorbing more information.

Elastic products might be very foreign to a new hire, and it’s important that they learn every single aspect of Elastic products.

Jeremy

Sales Specialist

How do you empower your team to be more creative?

We want our engineers to feel free to create in the manner they work best. To feel empowered. Having distributed engineers made this an easy one to solve. Managing distributed Elasticians makes it impossible to micromanage people, even if you wanted to. So we embrace that.

Kevin

SVP, Engineering

What's something quirky about your company?

Our Source Code is truly what makes Elastic, Elastic. It may just seem like a pretty set of values, but Elastic really lives by it. Personally “Space, Time” and “Home, Dinner” are the biggest reasons I chose Elastic — I knew those promises would give me the flexibility to be the parent, sibling, and daughter I want to be.

Alexis

Recruiting Coordinator

What are Elastic Perks + Benefits

Elastic Benefits Overview

At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.

Healthcare for you and your family in many locations.
Flexible location and schedule for many roles.
Generous number of vacation days each year.
Double your charitable giving — we match up to 1% of your salary.
Up to 40 hours each year to use toward volunteer projects you love.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Professional Development Benefits
Cross functional training encouraged
Promote from within
More Jobs at Elastic52 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Sales
Finance
new
Austin
Sales
new
Austin
Finance
new
Austin
Marketing
new
Austin
Sales
new
Austin
Developer
new
Austin
Developer
new
Austin
Finance
new
Austin
Sales
new
Austin
Operations
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Elastic's full profileSee more Elastic jobs