Sr. Client Services Coordinator at Care.com

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About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, teammates, and big problem solvers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

The Sr. Client Services Coordinator is responsible for providing administrative support of tasks that enable the Account Management team to focus on client account management and revenue generation. They will also provide periodic on-site support (16 hours estimated per week) to a dedicated client promoting their Care.com client programs to employees including frequent travel to local on-site client events. Independent judgment is required to plan, prioritize and organize a diversified workload. Must be enthusiastic, self-motivated, and professional and possess strong organizational, technical, interpersonal, and communication skills.

What Your Days Will be Like:

Dedicated client responsibilities (16 hours estimated per week)

  • Attend client-hosted seminars on various topics and be the subject matter expert on all Care.com services. Deliver presentations as needed.
  • Host health fairs, benefit fairs, and other booth events as required by the client; in person or virtually always promoting Care.com services.
  • Increase employee utilization by promoting and encouraging registration client events which in turn highly impacts client retention at the time of renewal.
  • Responsible for providing monthly reports to dedicated clients and regularly working with clients on very important critical cases.
  • Collaborate with internal teams regarding logistics of all dedicated client on-site events to ensure effective promotion, delivery, and service.
  • Provide client’s employees with one-on-one support and direct access to designated Specialists for all of their work/life needs.
  • Meet with the client’s various teams including management, diversity groups, health, and wellness, etc. to educate them on the work/life program offerings so they may in turn educate and promote Care.com services to their direct reports.
  • Stay informed on all of Care.com new products and services as well as industry trends.
  • Continually look for ways to improve support and services to our customers by analyzing and providing feedback on processes and procedures to reporting manager.
  • Manage marketing requests and VIP/Member case requests with dedicated client contacts via phone, email, and in person. Track status and ensure a quick turnaround.
Account Management team responsibilities:
  • Provide administrative support and manage tasks.
  • Point person to manage the work order process for the account management team.
  • Coordinate weekly team meetings
  • Coordinate and manage the planning and logistics for conferences and client events.
  • Attend, promote and market Care.com services at clients’ health fairs and benefits fairs when the dedicated account manager or other resources are unable to be present. Assist in the hosting of webinars as requested.
  • Build confidence and rapport with clients through professional interaction with contacts over the phone and in person.
What You’ll Need to Succeed:
  • Associates degree or bachelor's or proven experience preferred.
  • Prior experience in an account management support role preferred.
  • Proficient in Windows, MS Word, Excel, and PowerPoint.
  • Ability to work independently and impeccable attention to detail.
  • Strong social skills and relationship-building skills are crucial.
  • Excellent communication (written and verbal) and presentation skills are required.
  • Proven background managing multiple assignments effectively.
  • Excellent analytical, problem-solving, organizational, time management and relationship-building skills are crucial.
  • Enthusiastic self-starter with the ability to interact with all levels within a business.
  • Frequent travel required to client site and 5% to 10% travel for team meetings. 

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please take initiative to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • GraphQL Languages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • KubernetesFrameworks
    • KafkaFrameworks
    • MySQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • MailChimpEmail
    • ZoomInfoLead Gen

Location

Imagine how great it'll feel when you look out of the window and see the beautiful Barton Creek Greenbelt and downtown skyline!

What are Care.com Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Open door policy
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Austin Headquarters Location
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Care’s family care benefits are here to support you as you’re trying to
manage it all while caring for those you love, including yourself.

YOUR SUBSIDIZED BENEFITS INCLUDE:
- Care Membership
- Child & Adult Backup Care
- LifeMart
- LifeCare Specialists
- On Demand Tutoring
- HomePay
- Breastfeeding Support

More Jobs at Care.com

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