About the Role

CrowdStrike is seeking an experienced, Sr. Director of Salesforce to lead and drive performance and strategy for CrowdStrike’s global Salesforce ecosystem.

Reporting to the CIO, the Sr. Director IT will manage a dedicated CRM team overseeing Salesforce and related Force.com applications, being the primary point of contact on the IT team. This role will be responsible for platform strategy, leading and driving project initiatives and overseeing ongoing operations of 24/7 mission critical services.

Open to candidates in Irvine or Sunnyvale, will consider remote as well – US only

Job Summary 

• You will oversee all elements of the SFDC ecosystem. This includes scoping of requests, translating business requirements, staffing for project and operational services

• You will be the primary contact for cross functional initiatives, partnering with revenue driving teams and supporting global business units to drive collaboration to ensure alignment to strategic goals

• You will lead your team of SFDC experts to ensure rock solid services, and meet internal customer SLA’s and provide stability for the hyper-growth business. 

• You will work across the organization to ensure the SFDC ecosystem is well designed and scales to the needs of the mission critical services we provide.

• You will lead by example and will get your hands dirty leading day to day activities, resource planning, evaluating and deploying new solutions, technologies and products for all SFDC related systems.

• As needed, you will lead troubleshooting of process workflows, applications, integrations and architectural challenges using the expertise of your team.

• You must possess excellent customer facing skills that enable you to represent IT Applications’ SFDC environment and drive discussions with senior personnel regarding project management, resource planning, audit controls, and risk management.

• You should also have a demonstrated ability to think strategically about business, product, and technical within CrowdStrike’s IT organization. 

Responsibilities

• Lead, develop and oversee the SFDC CRM organization.

• Designing implementing and operating SFDC in the enterprise to facilitate global growth.

• Tighten the business alignment with executive team members, BU stakeholders and IT, as a Single point of contact. 

• Partner with revenue driving teams, customer success and operational organizations to architect and design the SFDC ecosystem and other CRM related services. 

• Build a high performing IT team, that operates with a culture of business and customer centricity. 

• Identify new ways the SFDC system and team can support the overall business objectives, drive enhancements and increase effectiveness across the organization

• Maintain a functional and strategic knowledge of current and emerging technology and product trends to anticipate new initiatives and set direction for the departmental roadmap.

What You'll Need

• 15+ years’ experience managing SDFC tech stack in complex environments, working with high demand, fast-paced IT organizations. 

• 10+ years of managing globally dispersed teams of 15 or more. 

• 7+ years of managing large, global CRM projects involving a diverse tech stack.

• 7+ years of operating teams leveraging Agile/Scrum methodologies at scale (SAFe, LeSS, etc).

• Have a high level of aptitude in information/data security, secure development, and standards

• Strong breadth and depth across IT technologies in order to make and recommend solutions and products that solve existing problems as well as proactively anticipate and preempt future problems.

• Ability to prioritize and discern the important from the urgent and react accordingly.

• Maintain a cool head and calm disposition in high stress, high visibility outage or performance incidents while leading the triage team to problem resolution.

• Experience, desire and drive to mentor team members and inspire professional growth and cohesion through leadership by example.

• Knowledge of ITIL processes and demonstrated practice in this area. 

• Exceptional customer focus and bias for action. 

• High level of comfort communicating effectively across internal and external organizations. 

• Excellent oral and written communication skills. 

• U.S. Citizenship required

Deep experience in the following areas: 

• CRM/SFDC Application Management 

• Application security best practices, configuration/coding standards and contols

• Security policy building, audit controls and compliance

• Change Management and Quality control

• Software defined networking

• Experience in guiding management, deployment and configuration of SaaS services

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