Sr. Director, Platform Value Services

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This position is also available for employment in these areas:
Dublin, Ireland, Remote - USA
Job Description:
The Opportunity:
As the Sr. Director, Platform Value Services, you will be responsible for controlling the day-to-day activities of the consulting organization and function reporting directly to the VP of Global Professional Services. You will have a lead role in building out the company's implementation and value-add service offerings across the company's continuum of products, assisting in the hiring, training and coaching of all future Consultants. This role will delegate projects to various team members based on the best alignment of skills, providing coaching and mentoring to ensure each team member is satisfying client needs. It will be a priority for this leader to ensure that the Consultants are remaining current on the Pluralsight technology platform, content, and tech workforce development industry best practices. Finally, you will be responsible for making decisions that drive organizational efficiency and ensure there is no disruption to client project schedules. Your measurement of success will include time to value, customer retention and growth, as well as customer satisfaction (as measured by NPSx).
The candidate for this role possesses a deep, enterprise-level understanding of technologies and technology-based skills & trends across multiple industries. The Sr. Director, Platform Value Services operates as an expert Pluralsight consultant who can lead her/his team to deliver customer-centric services that meet our client's business needs. This role needs to apply previous enterprise SW Development, Security, DevOps, Data and IT experience with a knowledge of emerging technologies to design customer-centric implementation experiences across all of the company's products. You will build and lead your team to advise the customer on implementation best practices, making sure they help their customers ramp onto the platform to experience Pluralsight Value. Additionally, this role requires participating in strategic customer engagements, and s/he will have strong facilitation and project management skills to lead customer discovery sessions, both remotely and on-site as needed.
Additionally, this leadership role will collaborate with cross-functional team members to ensure that our Platform Value Services are delivered in an excellent stand-alone customer experience, as well as an optimized holistic customer experience when integrated with other services and products.
The Sr. Director, Platform Value Services will possess a very specialized understanding of regional trends/needs of tech workforce development. This role requires both professional services demand creation and delivery responsibilities to identify scope and pricing to support sales requests from Pluralsight customers and the sales organization.
What you'll be doing:

  • Function as the foremost expert on the Pluralsight Technology Platform & Content and Integration Strategies for NA/EMEA/APAC.
  • Assist in defining the overall Professional Service strategy, ensuring all services are aligned to the target market needs.
  • Demonstrated leadership capabilities, you have built and scaled this function before.
  • Serve as the business customer escalation point for customers re: our Platform Value Services.
  • Define and report out on Professional Services key performance indicators of our Platform Value Services to a range of audiences - from Account Teams, Professional Services leadership, and Executive Management.
  • Approve any major changes to projects on behalf of other Professional Services Consultants and provide guidance on payment schedules and budgetary issues with clients for delivery of services.
  • Regularly consult with Executive Technology Leaders and SMEs, reinforcing the value Pluralsight provides based on each client's specific business needs.
  • Function as the escalation point and primary liaison between sales, customer success, and product leadership.
  • Regularly engage with and support Pluralsight & sales/success teams, via meetings, coaching / mentoring sessions, and overall strategy consulting.
  • Identify training opportunities, product enhancements, and sales collateral that is beneficial to Pluralsight corporate sales goals, and assist in various capacities to produce / implement those new programs, features, and assets.
  • Serve as an input to product marketing to produce and maintain tools and other deliverables to support sales (FAQs, competitive comparisons, etc.) and customer needs.


Experience you'll need:

  • This Role will be considered a field based professional services engagement management and professional services delivery role.
  • 10+ years' enterprise-level customer engagement experience in at least two of the following industries; SW Development, DevOps, IT Operations, Information Security, Data Science.
  • 7+ years' experience as a principal consultant or leader of consultants.
  • Experience supporting field services demand generation activities. This role will have both a services billings and revenue target.
  • Excellent interpersonal skills and outstanding presentation skills for executive level presentations, enterprise sales and professional speaking engagements. As such, this role is able to build trusting, collaborative relationships that partner to achieve team/company success metrics.
  • Project Management and delivery experience in projects ranging from $30k USD to $1M+ USD.
  • Bachelor's degree in Information Technology, Engineering, Computer Science or related fields.
  • Master's degree (preferred) or equivalent work experience.
  • Working knowledge and strategic understanding of prominent and emerging technologies & standards, e.g. Python, React, Angular, Vue.js, ITIL, NICE/NIST, OWASP, Agile, Scrum, DevOps, TDD, Adobe Creative Cloud, SQL, Oracle, SQL Server, MongoDB, GraphQL, AWS, Azure, .NET Core, Spring, GCP, Blockchain, ML/AI, Deep Learning, NLP, SFIA, Containers, Docker, Kubernetes, Github, Windows, Linux, CompTIA, Cisco.
  • Strategic thinker who pays attention to detail, but isn't afraid to roll up his/her sleeves and do what is required to get the job done. This could entail process documentation and development, creation of standard operating procedures or building sales enablement materials and project delivery templates.
  • Excellent business acumen with ability to translate complex technical subjects or features into value-based, strategic conversations.
  • Self-starter who is able to effectively time manage, prioritize, produce with autonomy, and provide visibility to key initiatives.


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Location

Feed off the energy of Downtown Austin. Sit in the grass of the Capital, talk business over Medici coffee, and become a regular at a local lunch spot!

An Insider's view of Pluralsight

How would you describe the company’s work-life balance?

Oh, it is incredible here. Pluralsight constantly reminds me how important I am to the company both personally and professionally. Pluralsight creates a space where I can work, grow, and connect with similar people in so many different parts of the world while still leaving enough room for me to focus and find joy in my personal life as well.

Chris (he/him)

Executive Assistant to the CMO

What's the biggest problem your team is solving?

The goal of a user profile is to provide a sense of identity in a personalized and centralized portfolio. Today, users provide this data in many different ways throughout the platform. Our greatest challenge is to build a unified profile with a centralized view of a user’s data to paint one clear picture of all their interactions in the platform.

Anesha (she/her)

Senior Product Manager | seeColor ERG Chair

What does career growth look like on your team?

We embrace a mindset of continuous improvement and encourage team members to take ownership of their careers. As part of that, we advise leaders and team members to co-create development plans. Whether it be up-skilling, re-skilling, or expanding their influence we believe in investing skills development and facilitating growth experiences.

Ai-ling (she/they)

SVP of Skills Content Platform

What makes someone successful on your team?

A successful individual brings their true self to work. Teams do not benefit from a group that contains like minded individuals from similar backgrounds. We learn so much from each other and about ourselves when we have a team with diverse ways of thinking and experiences. It also creates a healthy, challenging environment that befits the company.

M.A. (she/her)

Sr. Manager, Product & Technical Support

What are Pluralsight Perks + Benefits

Pluralsight Benefits Overview

LIVE YOUR BEST LIFE
In and out of the office

UNLIMITED PAID TIME OFF
Take time off when you need it. And we actually want you to use it.

SUMMER FRIDAYS
Enjoy five Fridays off during the summer months in your respective region.

PARENTAL LEAVE
Welcome your newest addition, whether by birth or placement, with 16 weeks of leave + 6 weeks of flex return.

WELLNESS
Stay on your A-game with standing desks and gym reimbursements.

MEDICAL COVERAGE
Comprehensive medical, dental and vision coverage with a few medical plan options to give you, your spouse or domestic partner and your children flexibility. Plans include mental health, infertility, bariatric, and acupuncture coverages.

TOTAL REWARDS
Feel appreciated with fair salary, bonus plans and 401k matching with immediate vesting.

OFFICE (AND HOME OFFICE) PERKS
Level-up office life with a snack wall, catered lunches and free massages, or for remote employees, make work from home work for you with our Remote Workspace Reimbursement program

TUITION REIMBURSEMENT
Learn something new and let us help you with the bill.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Women @ Pluralsight, seeColor, PRIDE @ Pluralsight
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Even when your office is your living room, it can be good to get away from it. All Gurus get four weeks paid time off, 10 sick days, and enough holidays to make a banker blush.
Paid volunteer time
Paid holidays
We offer all employees paid time off for all major holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Pluralsight reimburses up to $50 per month for health and fitness services and activities.
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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