Professional Services SaaS Director, Global Vertical

SailPoint HQ in Austin, TX (will consider US - Remote work)

This position (part of our Professional Services team) supporting our SaaS products, is responsible for the ownership of our professional services client experience & project management office, from engagement scoping, and overall service delivery for our customers. This position is a senior position requiring project/customer management skill, technical skill, and professional services management skill. This position is meant to serve as a vertical leader to assist all geographies, assist in KPI ownership and ensure we have a global delivery strategy for our SaaS platforms.

Responsibilities:

• SaaS Vertical
  • Day-to-day leadership of a SaaS Professional Services team, including sales, project management, handling of escalations, people leadership.
  • Manage the financials for the global vertical, with a focus on profitability and productivity to ensure client satisfaction
  • Partnering with internal stakeholders to ensure the team has a clear set of priorities.
  • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth.
  • Identify areas of improvement from our client base and work with Product Management to address them.
  • Working with Geography leaders to ensure great outcomes from our projects and customers.
  • Managing other leaders within the team.
  • Assist with the sales process for services portions of deals, including presentations, RFP responses, scoping and proposal/SOW generation. Effectively interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases.
  • Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
  • Serve as point person for the client on Service Delivery issues / escalations and take accountability for remediating any service failures
  • Act as a liaison between other departments at SailPoint to ensure that the product is matured in a way that leads to successful and profitable projects.

• Project Management Office
  • Responsible for the global project management office including all KPIs
  • Continuous improvement of our deployment methodology
  • Ownership of the Resource Management Office for the allocation of resources for key projects.
  • Coaching less experienced team members to develop their full potential.

• Book of Business
  • Maintain a book of business for several regional areas
  • Manage the business relationship between SailPoint and assigned client accounts
  • Lead project scoping and technical requirements gathering discussions.
  • Performing a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies.
  • Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers

Requirements:

• 5-7+ years in professional services management
• Experience in a SaaS company a plus
• 10+ years of people management experience
• An exceptional mentor and leader with a passion for continuous improvement.
• Experience leading a large services team responsible for hitting quarterly targets.
• Strong experience with all phases of Project Management (project planning, resource management, scope, schedule and status, documentation)
• Excellent communication skills and extensive experience working with clients and partners.
• Experience and interest in Professional Services management duties (project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies)
• Excellent organizational skills
• Strong ability to multi-task
• Experience working in support for an enterprise software company a plus
• Familiarity with Identity and Access Governance concepts, products, and tangential technologies.
• Security software or internal IT audit experience a plus.

Education:

Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.