Sr. Director- Strategy & Operations
Opcity and its parent, Realtor.com, are transforming how millions of consumers buy and sell homes. We are evolving from beyond making connections between homebuyers and real estate professionals to a consumer-centric, managed services experience that puts consumers in control while pairing them with a team of professionals to help along the way.
Duties & Responsibilities
- Drive strategic direction, prioritize initiatives and resources against key performance metrics, and work cross-functionally to operationalize initiatives
- Identify, model, and prioritize close rate initiatives based on data, customer feedback, and other inputs
- Rapidly develop and test performance improvement hypotheses; then iterate based on feedback
- Collaborate with teams from operations, product, sales, support, and marketing to drive initiatives from inception to completion
What We Like To See / Measures of Success:
- Deep and proven strategic and operational expertise
- 5 years of experience leading and growing a high-performing consulting or operations team
- Success navigating between systems and people
- A tenacious drive to win and persistence to push beyond adversity to solve the most challenging problems
- Self-starter with an incredible work ethic and team first mentality
- Strong organizational skills and high level of attention to detail
- Excellent cross-functional collaboration skills
- Proven ability to work effectively in a fast paced and rapidly evolving environment
- Strong understanding of measuring performance through metrics and KPIs with the ability to tell a rich story through data
- MBA strongly preferred
Core Competencies
- Quantitative and analytical skills
- Strategy as well as operational implementation
- Excellent communication - listening and speaking
- Time Management
- Problem Solving
- Multitasking
- Decision making skills
- Hunger to Succeed
- Change Management
"Diversity is important to us, therefore, Opcity / Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity / Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals. "
Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.