Sr. IT Business Systems Analyst- Omnichannel Fulfillment

| Austin

SR. IT BUSINESS SYSTEMS ANALYST– OMNICHANNEL FULFILLMENT – AUSTIN, TX
About Kendra Scott:
We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
We have an exciting career opportunity to participate in building IT systems. Reporting to our Program Director, our Senior IT Business Systems Analyst – OmniChannel Fulfillment, will plan, design, test, launch and support new systems for our growing business!
Responsibilities:
• Play a key role in the implementation of our new Manhattan Associates’ Order Management System (OMS) that will enable “order from anywhere, fulfill from anywhere”
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Meet with key decision makers, systems owners, and end users to define business, financial and operations requirements, systems goals, and identify and resolve systems issues
• Interpret user needs, write and maintain functional specifications for new systems, systems changes and/or systems enhancements
• Provide technical expertise in identifying, evaluating, designing and developing OMS processes and procedures that are cost effective and meet user requirements
• Develop high level of understanding of overall system and integration architecture for OMS and interfacing systems; participate in and assist with architecture and integration planning as needed
• Configure systems settings and options; plan and execute system, integration and acceptance testing and create specifications for systems to meet business requirements
• Create, coordinate and perform test metrics and test plans; partner with QA for system, integration and regression tests
• Provide third level post implementation support to business users with a high level of customer service
• Provide orientation and training to end users for all new and modified systems
Our ideal Candidate Will Have:
• Bachelor’s degree in Information Systems, Business Administration, the combination, or equivalent
• 5 + years of experience in a Business Analyst role supporting a retail fleet of stores and multiple distribution centers (DCs)
• Retail omni-channel experience is a requirement, including experience with a major OMS, preferably Manhattan Associates
• Broad experience with allocations, warehouse management, inventory maintenance and publishing, merchandise management, order-to-cash, shipping and returns processes across a Retail enterprise.
• Prior experience implementing fundamental OMS processes such as direct-to-consumer, buy online pickup in store, ship to store, etc.
• Knowledge of functional interfaces to/from OMS and other core systems
• Extensive experience interpreting user needs and writing functional specifications for new systems, systems changes, and/or system enhancements
• A high aptitude for interpreting technical documentation as well as authoring or updating documents including help desk run books and training documentation
• A strong background in implementing cloud-based solutions
• A strong attention to detail, superior follow-up skills and effective written/verbal communication skills
• Strong analytical skills to devise solutions to complex problems and the ability to effectively present complex solutions to technical and non-technical staff at all levels of the organization
• The ability to generate buy-in and build consensus across the organization
• The desire to be a life-long learner with high just in time learning capability
• The ability to work well independently and prioritize tasks to achieve objectives according to deadline.
• Proficiency in general IT concepts (user interface, database, security, networking)
• Solid project management skills and exposure to standard methodologies
• A shared appreciation for our 3 core values of Family, Fashion and Philanthropy

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail

Location

Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.
3800 North Lamar Blvd, Austin, TX 78756

Insider's spotlight

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!

JJ

Desktop Support Specialist

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.

Kirsten

Site Merchandising Lead

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.

Laura

Talent Acquisition Specialist

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.

Kendra

Founder and CEO

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!

Gale

IT Project Manager

What are Kendra Scott Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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