Sr. Manager, Business Operations

| Austin

About Main Street Hub:

Main Street Hub is the marketing platform for local businesses. Utilizing our proprietary technology, we integrate social media, customer reviews, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time.

Backed by leading investors, Main Street Hub was founded in 2010 and has more than 600 team members in Austin, Texas. We serve 10,000 local business customers across the country and have published more than 10 million messages on social media and review sites on their behalf.

Main Street Hub has been named one of the fastest growing private companies in the U.S. by Inc. Magazine, one of the Best Places to Work in Austin by the Austin Business Journal, and a Top Workplace by the Austin American-Statesman.

For more information about Main Street Hub visit our site: http://www.mainstreethub.com and stay in touch Facebook, Twitter, and Instagram. For tips, tricks, and insights on the latest trends in social media marketing for small businesses, visit our blog.

About the Team:

The Franchise team is a service fully-focused on franchise networks and their unique marketing challenges. This new solution empowers franchisors to execute their brand vision and strategy at the local franchisee level across thousands of social media touchpoints -- blending brand compliance and local authenticity to power an exceptional digital consumer experience.

Using our pioneering "Do-It-For-You" delivery model, expert team, nationwide, professional photography network, and proprietary technology, Main Street Hub will enable franchisors and their franchisees to elevate their brand presence and win new customers in every market. Our company's solution gives franchisors the ability to localize their brand at every single location in their network.

 Position Summary:

  • Lead business operations and help the business scale
  • Manage the project portfolio and hold the team accountable for execution
  • Drive process improvement across the business

 Job Responsibilities:

  • Project management - monitor project portfolio progress, including reviewing status, identifying and tracking opportunities/risks that span multiple areas and following up on meeting actions
  • Process improvement - work with GM and cross-functional leaders to identify, develop and execute measurable efforts to improve franchise sales and customer operations
  • Project support - jump in where appropriate (and bandwidth permitting) to help move strategic projects forward
  • Decision support - work with BI/finance teams on data analysis required to facilitate decision making for franchise leadership team (e.g. operational budget, GTM strategy, etc.)
  • Exception management - assist team with managing exceptions that arise from the uniqueness of scaling the business operations of a “startup within a startup” (informs process improvements)

 Qualifications:

  • Track record of success - prior experience managing complex projects and driving meaningful process improvement
  • Growth experience - 5+ years experience in high growth environments
  • Strong entrepreneurial spirit -- must be self-driven, individually accountable, passionate about business results and can completely own the delivery of high value initiatives
  • Advanced project management skills - must be comfortable in organizing and orchestrating complex initiatives that require significant interactions across teams / departments
  • Excellent presentation and people skills - must work well with internal and external customers at all levels
  • Analytical thinking - clear thinking, knowing when/how data is important, succinct in communication. Ability to break complex problems into smaller steps, decisions
  • Comfortable with ambiguity - can define a clear path through numerous options

Benefits:

  • Mission-driven, values-based culture
  • 15 days paid time off, plus company holidays
  • 100% paid medical, dental, and vision option
  • Paid parental leave
  • 401(k)
  • Fun, casual, urban office environment
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Location

600 Congress Ave. Suite 1200, Austin, TX 78701
600 Congress Ave. Suite 1200, Austin, TX 78701

What are Main Street Hub Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

All team members get three weeks paid time off, plus holidays, 100% paid medical, dental, and vision insurance for employees, and 50% of premiums paid for dependents, and a 401(k) plan. We also have an excellent gym membership plan.

We're in the heart of the city near tons of local businesses, and our offices are designed with our customers and our culture in mind. There are large open workspaces and no private offices making it easy for collaboration and transparency to thrive. And every day we are fueled by the full-service Houndstooth Coffee espresso bar.

We also offer endless snacks, fridges that are always stocked, and of course, we know our team loves the opportunity to have local beer on tap. All of these perks and benefits help us attract and retain outstanding colleagues, who will in turn do great work for our local business customers -- which is, after all, why we’re all here.

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