Sr. Manager of Client Success

| Austin
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Your Impact

The Senior Manager of Client Success is responsible for leading a team of experienced Client Success Managers with a primary focus of making raving fans of DISCO users. With an insatiable appetite for industry domain, you will build, manage and measure the impact of programs designed to identify buyers and influencers, capture client sentiment, and enable clients to invest deeply with DISCO. This also includes supporting client escalations, partnering across company teams to up-level the client experience, and managing a team to deliver on goals set by leadership in DISCO’s go-to-market team.

What You'll Do
  • Responsible for building out a proactive client success function, including leading a team of client success specialists
  • Define and execute processes and procedures to ensure quality and scalability of operations. 
  • Collaborate cross-functionally within and across the various internal functions 
  • Help identify product issues from client feedback and assist in finding ways to improve our product and processes. 
  • Serve as the main POC for any escalations to ensure issues are resolved quickly
  • Provide solutions to our clients by utilizing strong problem-solving skills with an analytical approach
Who You Are
  • Client Success leader with experience managing a team of 5+ customer focused team members
  • Excellent management and communication skills
  • A customer-centric thought process with the ability to provide process improvement
  • Technologically savvy
  • Experience improving customer satisfaction
  • Results driven leader
  • Ability to thrive in a fast-paced environment
Even Better If You…
  • Have legal industry experience
  • Have supported both software and services organizations in a client success function
  • Can help scope and prescribe systems that can help automate client success outreach and measurement functions within the Salesforce.com ecosystem.
About DISCO

DISCO is a recognized leader in legal technology. Founded in 2012, DISCO’s mission is to create great technology to modernize the practice of law. Our solutions apply artificial intelligence and cloud computing to help lawyers and legal teams improve legal outcomes for their clients. Corporate legal departments, law firms, and government agencies around the world use DISCO for ediscovery, case management, compliance, disputes, and investigations. 

DISCO has raised more than $135 million in venture capital and is using this investment to apply our unique combination of world-class engineering and deep legal expertise to build products that will transform the practice of law. We have an office in London and continue to  expand our presence outside the United States.

Are you ready to revolutionize the practice of law? Join us!

Perks of DISCO
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k)
  • Competitive salary plus stock options
  • Flexible PTO 
  • Free catered lunches every day, as well as free snacks and beverages* 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

 *when we return to the office, post-COVID19 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TorchFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

We're located in Westlake, off loop 360. Our office is near rolling hills and we have a great office balcony where we can work and enjoy the view.

An Insider's view of DISCO

What are some social events your company does?

I'm part of an employee group called the DISCO Ambassadors. We represent employees’ voices, interests, and opinions and help them connect, especially as we are growing quickly. We have happy hours, executive Q&As, yoga classes, sports teams, and are working on more to encourage cross-functional collaboration and drive our company culture.

Zach

Manager, Sales Development

How do you make yourself accessible to the rest of the team?

I put real effort into staying close to my team. When I joined DISCO, I scheduled meetings with each team member and I meet with each new hire class. They know I have an open door policy and will support their growth at DISCO. I do weekly standups to share recognition and updates, as well as hold quarterly focus groups to gauge how we are doing.

Tim

VP, Lead Generation and Inside Sales

What’s the vibe like in the office?

Our Product Delivery team is made up of people who are very smart and passionate about their craft, whether it's software engineering, product management, or design. These folks come into the office energized by the challenge of solving hard problems. They love what they do in our open and collaborative space where they make amazing software.

Ariel

Engineering Office Manager

What are DISCO Perks + Benefits

DISCO Benefits Overview

DISCO knows its employees and their embrace of the inventor's spirit is the secret of our success. Our focus is keeping DISCO a great place to work, which includes providing benefits and perks that help our employees live up to their potential.

Culture
Volunteer in local community
DISCO Cares was born out of Hurricane Harvey rescue and rebuild efforts. It's driven by our employees and supported by our leadership. We donate time, money, and technology to local charities.
Partners with Nonprofits
DISCO Cares works with Explore Austin on mentors and needed equipment. We also partner with the Capital Area Food Bank, the Salvation Army, and others in our local communities.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISCO employees who have elected to have an FSA can contribute up to $2650 annually.
Disability Insurance
Dental Benefits
Our dental plan has a $0 premium for the employee, with a reasonable monthly premium up for additional family members.
Vision Benefits
Our vision plan has a $10 copay for annual well vision exams and an $180 allowance for glasses and $150 allowance for contact lenses.
Health Insurance Benefits
DISCO offers a variety of health insurance plans. Our high deductible plans cover 100% of the employee's premium with an HSA and we also provide PPO/FSA plans.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
DISCO offers a dependent care FSA where employees can contribute up to $5000 tax-free dollars towards child or elder care.
Generous Parental Leave
Flexible Work Schedule
DISCO provides employees with a work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes full-time work from home for positions like our Regional Sales Executives and work remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
DISCO offers pre-tax commuter benefits for employees where transit and parking are relevant costs.
Free Daily Meals
Austin employees get free lunch on Monday-Friday.
Stocked Kitchen
DISCO has a well-stocked kitchen including healthy snacks, sodas, coffee, cold brew, and Topo Chico.
Some Meals Provided
Austin employees get free lunch on Monday-Friday.
Parking
We offer employees free on-site garage parking.
Recreational Clubs
Seasonal sports/fitness groups like kickball, with yoga at the office year-round
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
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