Sr. Manager, Enterprise Renewals

| Austin

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people’s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.

 

 

The Manager, Enterprise Renewals is responsible for the management and development of a team of Inside Sales Associates selling to both existing and new customers within the US.  The Manager monitors, measures and forecasts the progress of the team against targets and is involved in setting team and individual targets and performance goals.

 

Essential Functions

  • Provide professional leadership, focusing on monitoring activity, the highest levels of performance and customer satisfaction
  • Coach and mentor the team ensuring their on-going development
  • Be commercially aware of key industry developments and market trends
  • Act as a key contributor within the US Sales Management Team
  • Act as an escalation point for Forcepoint customers and accept inbound and perform outbound telephone calls from / to end users and reseller partners to maintain customer satisfaction and progress sales opportunities
  • Use a consultative approach to educate end users and reseller partners, provide timely follow-up, closure and tracking of all identified opportunities
  • Provide weekly business pipeline reports / forecasts for all business developed and closed by your team to the US Sales VP
  • Interface with end users and reseller partners on a daily basis via telephone and email to provide assistance and support the closure of revenue opportunities
  • Facilitate the sales process by providing and/or coordinating pre-qualification of leads to identify needs and solution fit and forward leads to Reps as appropriate
  • Help in the planning and implementation of vertical and focused sales campaigns, ensuring effective and timely performance, work closely with the Forcepoint US Channel and Marketing teams
  • Work closely with sales operations/administration
  • Act as first point of escalation for existing business
  • Efficiently engage with sales resources, SE, Channel, Solutions Sales Specialists and Executives as required. 
  • Perform other duties and projects as assigned

 

Education and Experience

  • University degree is highly desirable however equivalent professional experience will also be accepted
  • Extensive proven IT sales experience
  • Comprehensive experience of related management or supervisory experience in a high tech company
  • Proven track record in motivating and appraising staff and building and retaining teams
  • A successful track record in delivering to defined revenue / margin targets
  • Knowledge of sales methodologies such as SPIN, TAS etc

 

Soft Skills

  • Strong communication and telephone skills are essential as well as skill in selling, time management and organization
  • Ability to close business while achieving a high level of customer satisfaction
  • A proven track record in coaching and mentoring
  • A self starter and proactive leader willing to display initiative with common sense
  • Results driven and committed to ‘outcomes rather than output’
  • Team focussed, with the ability to gain the personal support of others
  • Capable of developing empathy and rapport internally with staff and with customers and partners
  • Strong work-ethic and committed to quality and customer service
  • Disciplined, organised and methodical in approach to tasks and activities
  • Committed to the success of customers and colleagues
  • Excellent negotiation and problem solving skills
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Location

10900 Stonelake Blvd, Austin, TX 78759

What are Forcepoint Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
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