Sr. Manager, Growth Operations at Favor

| Austin | Remote
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The Sr. Manager of Growth Operations will be responsible for high-priority, strategic projects across the organization related to protecting Favor’s service and optimizing balanced growth. This role will collaborate with a broad range of key stakeholders including the Business Analytics, Marketing, Product, and Operations teams. This role will apply structured thinking to answer some of Favor’s most critical business questions and requires a candidate who is action-oriented and data-driven.

Responsibilities:

  • Lead large and / or complex cross-functional business projects, including: ensure project scope is clearly defined and aligned, create and maintain detailed deliverables-based project plans, track milestone progress against plan, and communicate regular updates to key stakeholders. 
  • Define and implement KPIs (Key Performance Indicators) to measure the quality of Favor’s service and maintain the businesses’ growth trajectory. 
  • Work with cross-functional teams to design and implement business initiatives and workflow changes, which may include internal communications and appropriate launch plans for impacted stakeholders. 
  • Evaluate internal practices against competitive trends and drive solutions that make our service scalable. 
  • Act as the internal voice and representative for service company wide. 

Skills & Requirements:

  • Bachelor’s degree from a leading undergraduate institution. 
  • Master’s degree (MBA, MS in relevant fields, etc.) a plus. 
  • 7+ years of management consulting or related experience. 

Ideal Candidate:

  • Strong effective communication skills, both written and verbal. 
  • Analytical and data driven. 
  • Proven track record of providing operational results to drive business goals in a fast-paced, constantly changing environment. 
  • Willing (and excited) to dig into what makes Favor work and help across the organization where needed.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35.

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Sr. Manager, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Director, Integrated Marketing

What are Favor Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
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