Sr. Operations Manager - Strategic Business Development

| Austin
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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

Summary

BigCommerce, named a 2021 "Best Place to Work" is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. 

The Strategic Business Development (SBD) team at BigCommerce forges and nurtures partnerships with leading third-party solution providers that empower our clients to sell more. We partner with the world's leading organizations (Facebook, Amazon, Google, FedEx, PayPal, Stripe and so many more) to enable success for BigCommerce merchants. Our team members handle corporate and business development, partner management, and partner sales development out of our Austin, San Francisco, London and Sydney offices.

SBD is seeking a Strategic Operations Manager to manage growth initiatives across the department, collaborating closely with partners within the team, and collaborator departments cross-functionally to achieve SBD goals. The Strategic Operations Manager will bring quantitative and qualitative problem-solving skills to both consultative strategic engagements as well as standard, ongoing priorities.

The successful candidate is able to quickly build trust with a wide variety of team members and use operational and analytical expertise to inspire change across complex issues facing the business. Using a mix of practical experience, interpersonal skills, operational savvy, process improvement, and data analysis, this senior manager will be instrumental in driving data-driven decision-making and positive organizational change. 


What You’ll Do

  • Manage the process of facilitating merchant adoption of partner solutions (& the revenue that follows) through being the SBD operational owner of the cross-sell initiative. This involves understanding the SBD teams’ priorities and communicating them to the cross-sell teams, including sales,  customer success and customer marketing, who drive merchant adoption of partner solutions. This is likely 50% of the role, as cross-sell is the single largest driver of revenue to the SBD team. Success in this aspect of the role includes a data-driven approach; understanding how input metrics and output data can inform process and revenue optimization. 
  • Drive the successful implementation of additional revenue growth projects for the SBD (Strategic Business Development) team, and lead the SBD team and cross-functional partners through projects for high-value outcomes through well-managed process.  
  • Be a change-agent for SBD, bringing new processes and procedural standards to how the team operates. We have experienced tremendous growth in team members and revenue accountability, yet our systems and protocols have lagged. This role will lead the process of implementing efficiency and consistency through systems, process and behaviors across the team.
  • Partner closely with the SBD Leadership team to effectively understand our complex business, and help  prioritize projects and initiatives in alignment with revenue goals and company priorities.
  • Simultaneously manage multiple (up to 5) large-scale projects of high-complexity in either technical or business functionality from beginning to end
  • Maintain overall accountability and responsibility during all phases of each project for planning, directing, and coordinating activities pertaining to assigned projects
  • Set project scope, goals and deliverables that support business goals
  • Set deadlines, assign responsibilities, monitors and summarizes progress of project
  • Coordinate and track project landmarks, deliverables and activities;  ensure all project phases are documented appropriately
  • Ensure that project goals are accomplished on time and meet all business and system requirements
  • Responsible for compiling and communicating project status, identifying and resolving project problems and issues, and keeping upper management and project partners informed of progress


Who You Are

  • 5+ years experience in strategy, management consulting, or similar roles in business analytics or operations
  • A bachelor’s degree in a quantitative field (Statistics, Math, Business Administration, Finance, Economics) - MBA a plus, or relevant work experience
  • High level analytical skills with the ability to interpret data and trends into useful insights
  • Program management, planning, and goal setting expertise required - Agile process skills preferred
  • Expert organization skills, including the ability to supervise multiple projects simultaneously in a fast-paced environment
  • Strong communication and collaboration proficiency. This role will work with a wide swath of peers, bringing disparate priorities and perspectives together towards overall department and company goals
  • A lifelong learner who establishes a culture of consistent self-education on market trends, industry dynamics, technology innovations and the like in the eCommerce space
  • Continuous improvement attitude; ability to seek out and implement internal or external standard methodologies
  • Proactive initiative-taker, and highly capable of working independently with high level guidance, bringing a keen sense of resourcefulness and company-wide resources to bear to achieve success
  • Excellent verbal/written communication, influencing, and interpersonal relationship skills
  • Proactive and results-oriented, comfortable independently solving problems despite ambiguity
  • A thoughtful and great teammate who earns trust and builds strong working relationships across departments
Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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