Details

• Department: Data Delivery Governance
• Schedule: 8-hour day shift, Monday-Friday
• Location: Remote

Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.
Responsibilities
Ascension is hiring a Sr. Specialist - Technology. This is a fully remote position. This will be a On-Prem SME in our Delivery Governance Department. The DataOps On-prem Subject Matter Expert is accountable for a particular set of services that is delivered by a Managed Service Provider (MSP) or a set of providers. This individual ensures effective delivery of services in order to meet or exceed business expectations for such services, while achieving appropriate balance between quality of outcomes, and risk to systems and customers.
Functional Responsibilities

• Functional Knowledge

• Experience in leading support functions of multi-disciplinary Data portfolios that contain various products. Example:
• Analytics products - Enterprise Data warehouses like Business Objects, ERP applications, ETL tools like Informatica, Decision Support Systems, EMR/EHR Systems Reporting, Visualization tools like Tableau, and Cloud Data Operations in GCP/Azure platforms etc.
• Interoperability products - Local and public Health Information Exchanges, Master Data Management tools like NextGate, and Symmedical etc.
• Integration products - HL7 engines (HealthConnect, eGate, Cloverleaf) and FTP tools like Move IT, RoboFTP, and MFT/ODI etc.
• Database technologies - Microsoft SQL Server, Oracle, MySQL, and MongoDB etc.

• Service Delivery
• Serves as an initial point of escalation for significant incidents that interrupt service availability or diminish performance
• Coordinates and mediates cross-vendor/internal team delivery issues, in collaboration with the Service Integration and Management organization, as required
• Reviews and approves root cause analysis for systemic issues within the production environment
• Identifies the need, reviews, and/or approves service improvement plans to address problems or improve service
• Reviews and approves capacity planning reports
• Participates in joint planning activities and shares necessary information that enables MSP(s) / third party vendors to provide better support
• Understands the scope of MSP services and the potential for rationalizing the MSP portfolio to decrease cost of delivery and/or enhance quality of services
• Within MSP contracted obligations, identifies possible existing services that may be leveraged for new/improved business solutions
• Validates those corporate architectural guidelines, standards, policies (e.g., security, risk, etc.) are followed
• Maintain a broad understanding of various technologies utilized in Ascension Technologies' environment inclusive of infrastructure and applications
• Service Level Management
• Demonstrates a detailed understanding of service management processes, service level agreements and contracts, and assesses whether they are appropriate or require modification
• Monitors and reports on service levels; reviews and approves MSP delivered SLAs

• Other Leadership Responsibilities

• • Evaluates, designs and/or implements process or technology changes that enhance effectiveness and/or efficiency
  • Recommends technology improvement opportunities to the leadership and architecture teams for increasing IT value while decreasing cost of delivery
  • Oversees technology lifecycle management for system components that support the delivery of service(s) under span of control
  • Understands and applies risk management policies and procedures appropriately
  • Able to review architectural designs and offer improvements
  • Well versed in capacity and monitoring tools such as Moogsoft, Splunk, SolarWinds, WireShark
  • On Call availability for Major Incident and Technical Advisory bridge calls

Leadership/Interpersonal Skills

• Communicates and interacts effectively at various levels of the organization including senior leadership, business stakeholders and technical subject matter experts
• Facilitates resolution of issues through creative solutioning, open exchange of information and viewpoints and influence; uses negotiation skills when appropriate
• Instills a sense of urgency in driving assignments to completion; escalates issues as needed with MSPs, vendors, internal IT teams and senior leadership
• Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience
• Builds trust and respect with key stakeholders
• Demonstrates proactive behaviors and self-management techniques, including but not limited to, working efficiently, demonstrating adaptability and setting goals
• Builds effective relationships with partners and vendors to understand and commit to Ascension's organizational goals; fosters goodwill and collaboration amongst teams and leads by example
• Demonstrates accountability for meeting commitments and deadlines
• Demonstrates alignment of principles, values, and behavior with expected organizational culture and values

Requirements
Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:
• 1 year of experience required.• 4 years of experience preferred.• 2 years of leadership or management experience preferred.
Additional Preferences

• BS in Computer science, engineering or related field or an equivalent combination of education and/or experience preferred.
• 5+ years of experience with IT service delivery management, including direct oversight of IT managed service providers preferred.
• 5+ years of experience in leading multi-disciplinary Data Operations support functions preferred.
• Strong understanding of best-in-class and emerging technologies for responsible service area.
• Healthcare provider industry experience is preferred

Why Join Our Team
When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information regarding your EEO rights, view the EEO is the Law poster.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify