SailPoint
SailPoint is the leader in identity security for the modern enterprise.
Austin, TX
Remote

Sr. Systems Administrator - Gainsight Admin at SailPoint

| Austin | Remote
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The Senior Gainsight Administrator is a strategic and technical role focused on being a dedicated partner, advisor, and CRM expert for our Customer Success team. The successful individual must be data-driven and confident partnering with cross-functional departments to implement best practices for managing Gainsight and driving reliable business outcomes. They should take full ownership of our CRM solution and be comfortable leading and influencing projects in a dynamic, rapidly scaling work environment. This global role supporting multiple international stakeholders can make immediate impact worldwide.
Responsibilities
  • Act as a trusted advisor to define and implement the most effective, robust, and scalable Gainsight deployment strategy
  • Manage existing platform configurations and the implementation of new solutions, including requirements gathering, design, testing, training, and successful roll-out
  • Develop and continually improve the delivery of Customer Success KPIs-such as customer health, recurring revenue, and retention-for use by cross-functional teams globally
  • Optimize Gainsight to manage both high-touch and tech-touch engagement models to scale in a high growth environment
  • Configure and deploy Gainsight reports and dashboards to global stakeholders at all levels of the business
  • Implement change management best practices to create buy-in, meet deadlines, and ensure effective outcomes
  • Monitor system performance, data integrity, and user activity to optimize and make recommendations for continuous improvements
  • Manage Gainsight integrations with Salesforce and other tools
  • Work with broader Operations and IT teams to support priorities and evolution of CRM tools
  • Collaborate with Operations and IT to manage data flows for dashboards in Tableau
  • Provide regular and timely communication of program status and progress towards goals

Qualifications
  • 5+ years of experience in system administration and advanced knowledge of CRM tools
  • Expert CRM administrator with proven ability to develop, recommend, and implement effective business strategies
  • Excellent project management skills, including gathering requirements, documenting use cases, managing expectations, and meeting delivery deadlines
  • Deep experience with customer success business operations and data strategy
  • Clear communicator with excellent written, verbal, and listening skills
  • Natural ability to build relationships effectively across global teams
  • Confidence in advocating for best practices
  • Excellent critical thinking skills with ability to break down ambiguous problems into concrete, manageable components, think through optimal solutions, and communicate clearly to stakeholders
  • Keen insights in data management to build effective, focused reports and dashboards that tell a story

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Where we are

11120 Four Points Drive, Austin, TX 78726

Technology we use

  • Engineering
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What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with Nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Friends outside of work
Eat lunch together
Intracompany committees
Team members on our ALL IN and Culture Crew committees develop and manage events that bring employees together socially and for the benefit of society.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring Practices that Promote Diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Flexible Work Schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote Work Program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Family Medical Leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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