Sr Systems Administrator

An exciting opportunity exists for a Sr System Administrator to join our team within a dynamic startup environment. ClearDATA is seeking a Sr Systems Administrator for ClearDATA’s Internal IT team that wants to use their technical skills and entrepreneurial spirit to truly make a difference! You should be passionate about performing highly complex computer systems analysis work. The Sr System Administrator will provide highly technical and/or specialized guidance concerning automation solutions to complex information processing problems related to the distributed computing environment.

What You’ll Do

Manage Existing Environments

• Manage Servers - Windows Servers, Exchange Server, SQL Server, Small Business Server, etc.
• Manage security groups and resource permissions as needed
• Manage network resources (printers, new workstations, etc.)
• Monitor the Server Event Log and address issues as necessary
• Participate in the design of information and operational support systems
• Liaise with vendors and other IT personnel for problem resolution
• Report progress on various projects and tasks
• Administering AD, GPOs, PKI, DNS, DHCP, etc.
• System Monitoring Tools such as Nagios, Cacti, Munin, Big

Active Directory Administration

• Enable and support the Active Directory environment
• Manage and support cross-forest trusts
• Support upgrades and lifecycle management of AD-related software and tools
• Improve AD processes and automate repetitive tasks wherever feasible.
• Fulfill service requests and resolve incidents related to Directory Services
• Provide support and administration of Remote Domain Controllers
• Adhere to Service Management Processes and Procedures (Change, Incident, Problem)
• Ensure customer satisfaction by consulting with Applications and other services who utilize Active Directory.
• Provide recommendations on best practices for integration.
• Provide after hours and on-call support as part of a rotation
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps
• Assists in the reporting of data security incidents and may support investigations as required.
• May participate in the monitoring of existing and proposed security standard setting groups, State and Federal legislation and regulations.
• Participates in the identification and escalation of changes that will affect information security policy, standards and procedures.
• Performs related duties as assigned or requested.

Cloud Administration

• Solid Cloud experience (Azure, AWS, GCP)
• Monitor and Manage EC2, S3 and other pertinent AWS resources.
• Develop and Maintain scripts to automate deployment and other tasks.
• Resolve complex Windows and Linux operating systems administration issues.
• Secure VPCs, VPNs, operating systems and web applications against compromise.
• Assist security vulnerability assessments and penetration testing along with internal teams and 3rd party vendors.
• Support SOC2 compliance and other internal and 3rd party audits.
• Comply with infrastructure, privacy, security, cloud hosting and other policies.
• Understand and comply with privacy and HIPAA policies and procedures.
• Monitor high-availability and disaster recovery plans to maintain business continuity and SLAs.
• Ensure systems and DB administration services are always immediately available to resolve production issues, and never delaying other scheduled work.
• Work with internal teams to maintain their products into the AWS environment.
• Assist Continuous Integration/Continuous Deployment processes and best practices (ITIL DevOps).
• Cloud PaaS and SaaS management at the Small/Mid-Enterprise level
• Experienced configuring and managing Azure Active Directory and Active Directory in hybrid scenarios
• Experienced managing O365, Salesforce, Confluence, Jira, Namely, NetSuite, ServiceNow, as examples
• Exceptional customer service, problem solving, and communication skills, and the ability to work in a team environment.

Required skills

• Attention to detail, and use of best practices
• Experience in a high availability and disaster recovery environment
• Must have enough technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
• Must have the ability to work independently and as part of a team.
• Able to quickly and correctly deliver under urgent circumstances while maintaining a professional demeanor
• Strong Communication skills (both writing and oral)
• Problem Solving and Active listening skills
• Ability to troubleshoot complex issues with little supervision
• Strong business discovery process and acumen

What Will Make You Stand Out

• Experience working in a VC backed start-up environment
• Experience working within the Healthcare industry
• 3 years of experience in information technology, specifically leading the implementation or support of the processes and administration of ITSM Platforms like ServiceNow and BMC
• 3 years of experience leading medium to large-scale project implementation
• Demonstrated experience working cross-functionally, implementing large-scale processes, managing multiple complex projects simultaneously with aggressive schedules, resource planning and allocation, project scheduling, contingency planning, risk and issue management
• Experience designing and deploying web-based end user self-service portals
• Any of the following certifications: ITIL certificate, ITIL Expert certification, ISO20000, COBIT, Six Sigma, Project Management
• Strong knowledge and familiarity with common IT quality practices
• Experience successfully implementing processes leveraging the ITSM framework
• Experience performing continuous improvement of processes and services

Why You’ll Like Working Here

• A dynamic company that rewards high-performers
• Be on the cutting edge of new technologies and services
• Collaborative team environment that values multiple perspectives and fresh thinking
• Servant leadership Management
• Business-casual dress code
• Flexible working hours
• Medical, Dental, Vision, HSA, Life and 401K
• Stock options
• Unlimited Vacation!
• Competitive base, commission and bonus structure

ClearDATA is an EEO/AA employer M/F/V/D.