Sr Systems Administrator

| Austin

Sr Systems Administrator

An exciting opportunity exists for a Sr System Administrator to join our team within a dynamic startup environment. ClearDATA is seeking a Sr Systems Administrator for ClearDATA’s Internal IT team that wants to use their technical skills and entrepreneurial spirit to truly make a difference! You should be passionate about performing highly complex computer systems analysis work. The Sr System Administrator will provide highly technical and/or specialized guidance concerning automation solutions to complex information processing problems related to the distributed computing environment.

What You’ll Do

Manage Existing Environments

  • Manage Servers - Windows Servers, Exchange Server, SQL Server, Small Business Server, etc.
  • Manage security groups and resource permissions as needed
  • Manage network resources (printers, new workstations, etc.)
  • Monitor the Server Event Log and address issues as necessary
  • Participate in the design of information and operational support systems
  • Liaise with vendors and other IT personnel for problem resolution
  • Report progress on various projects and tasks
  • Administering AD, GPOs, PKI, DNS, DHCP, etc.
  • System Monitoring Tools such as Nagios, Cacti, Munin, Big

Active Directory Administration

  • Enable and support the Active Directory environment
  • Manage and support cross-forest trusts
  • Support upgrades and lifecycle management of AD-related software and tools
  • Improve AD processes and automate repetitive tasks wherever feasible.
  • Fulfill service requests and resolve incidents related to Directory Services
  • Provide support and administration of Remote Domain Controllers
  • Adhere to Service Management Processes and Procedures (Change, Incident, Problem)
  • Ensure customer satisfaction by consulting with Applications and other services who utilize Active Directory.
  • Provide recommendations on best practices for integration.
  • Provide after hours and on-call support as part of a rotation
  • Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps
  • Assists in the reporting of data security incidents and may support investigations as required.
  • May participate in the monitoring of existing and proposed security standard setting groups, State and Federal legislation and regulations.
  • Participates in the identification and escalation of changes that will affect information security policy, standards and procedures.
  • Performs related duties as assigned or requested.

Cloud Administration

  • Solid Cloud experience (Azure, AWS, GCP)
  • Monitor and Manage EC2, S3 and other pertinent AWS resources.
  • Develop and Maintain scripts to automate deployment and other tasks.
  • Resolve complex Windows and Linux operating systems administration issues.
  • Secure VPCs, VPNs, operating systems and web applications against compromise.
  • Assist security vulnerability assessments and penetration testing along with internal teams and 3rd party vendors.
  • Support SOC2 compliance and other internal and 3rd party audits.
  • Comply with infrastructure, privacy, security, cloud hosting and other policies.
  • Understand and comply with privacy and HIPAA policies and procedures.
  • Monitor high-availability and disaster recovery plans to maintain business continuity and SLAs.
  • Ensure systems and DB administration services are always immediately available to resolve production issues, and never delaying other scheduled work.
  • Work with internal teams to maintain their products into the AWS environment.
  • Assist Continuous Integration/Continuous Deployment processes and best practices (ITIL DevOps).
  • Cloud PaaS and SaaS management at the Small/Mid-Enterprise level
  • Experienced configuring and managing Azure Active Directory and Active Directory in hybrid scenarios
  • Experienced managing O365, Salesforce, Confluence, Jira, Namely, NetSuite, ServiceNow, as examples
  • Exceptional customer service, problem solving, and communication skills, and the ability to work in a team environment.

Required skills

  • Attention to detail, and use of best practices
  • Experience in a high availability and disaster recovery environment
  • Must have enough technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
  • Must have the ability to work independently and as part of a team.
  • Able to quickly and correctly deliver under urgent circumstances while maintaining a professional demeanor
  • Strong Communication skills (both writing and oral)
  • Problem Solving and Active listening skills
  • Ability to troubleshoot complex issues with little supervision
  • Strong business discovery process and acumen

What Will Make You Stand Out

  • Experience working in a VC backed start-up environment
  • Experience working within the Healthcare industry
  • 3 years of experience in information technology, specifically leading the implementation or support of the processes and administration of ITSM Platforms like ServiceNow and BMC
  • 3 years of experience leading medium to large-scale project implementation
  • Demonstrated experience working cross-functionally, implementing large-scale processes, managing multiple complex projects simultaneously with aggressive schedules, resource planning and allocation, project scheduling, contingency planning, risk and issue management
  • Experience designing and deploying web-based end user self-service portals
  • Any of the following certifications: ITIL certificate, ITIL Expert certification, ISO20000, COBIT, Six Sigma, Project Management
  • Strong knowledge and familiarity with common IT quality practices
  • Experience successfully implementing processes leveraging the ITSM framework
  • Experience performing continuous improvement of processes and services

Why You’ll Like Working Here

  • A dynamic company that rewards high-performers
  • Be on the cutting edge of new technologies and services
  • Collaborative team environment that values multiple perspectives and fresh thinking
  • Servant leadership Management
  • Business-casual dress code
  • Flexible working hours
  • Medical, Dental, Vision, HSA, Life and 401K
  • Stock options
  • Unlimited Vacation!
  • Competitive base, commission and bonus structure

ClearDATA is an EEO/AA employer M/F/V/D.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Nodes.JS, KubernetesLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Configuration Management tools like SaltStack, Chef, .... Angular, Serverless, Artificial Intelligence Frameworks
    • AWS based databases, such as RDS, DynamoDB, and RedshiftDatabases
    • ConfluenceManagement
    • SalesforceCRM

Location

We are located in the center of downtown Austin, corner of 6th & Congress. Our funky office space is in the Scarbrough Building, built in 1909.

An Insider's view of ClearDATA

How would you describe the company’s work-life balance?

Our SFO team is a heads down, focused group of dev engineers, but ClearDATA culture-team makes sure we also carve out time to just unwind and enjoy life.
June 2018: "Although today’s mission was to not flop the Kayak, the other days it’s just to build things and make magic happen. Good Day, great team!"

Yousef

Software Engineer, SFO office

How do you collaborate with other teams in the company?

I’m inspired & learn something new every time I collaborate with other teams at ClearDATA. Passion for improving healthcare spans all aspects of our organization, every day. Although various teams may have competing priorities, we’re unified and grounded by this goal. The outcome always enables our customers to improve healthcare.

Angel

DevOps Technology lead

How has your career grown since starting at the company?

In the short time, I’ve learned so much, gained so many new skills. I believe now that I am on a path to mastering one of the hottest, most sought after technologies in an industry that sorely needs it! I am so grateful to ClearDATA for giving me the opportunity to grow, delivering on our mission to make healthcare better every day.

Kristin

Major Account Executive

How do your team's ideas influence the company's direction?

Our Product team is challenged to keep up with the incredible speed of innovation from the three largest public cloud providers; AWS, Google, and Microsoft. They are empowered to work with the newest public cloud services and build automation, compliance, and security rigor around each of those services, used to service healthcare.

Matt Ferrari

CTO

How does the company support your career growth?

ClearDATA has helped my career in many ways as an Engineer. I speak directly with customers, learn how they are changing the future with technology, and help with their security and compliance. Seeing the impact we make on our customers makes me look forward to waking up and being part of the ClearDATA team every day.

Roshni

Technical Product Manager

What are ClearDATA Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Not a keg, as we love trying the latest local craft beer.
Casual Dress
Commuter Benefits
Company Outings
Monthly themed All-Hands, End of Year/annual Holiday Party Event, team outings, and more
Game Room
Cornhall game and Foosball
Some Meals Provided
Every Tuesday is Taco Tuesday at ClearDATA. Tiff's Treats cookie cart passes out cookies on Wednesday afternoons. Monthly company-wide meetings include catered meals.
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Leadership mentoring.
Customized development tracks
Paid industry certifications
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