Strategic Customer Success Manager

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About the Role
Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager has many responsibilities - from onboarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and improving the value they get through partnering with Miro. You will impact our customers immensely by helping them to realize their visual collaboration objectives by building meaningful relationships with each Enterprise customer from their first day with Miro. You will understand our customer's needs and proactively identify ways in which they can interact with Miro to achieve their goals!
What you'll do

  • Be responsible for a portfolio of 25-35 Enterprise customers.
  • Improve customer retention metrics (adoption, retention, engagement).
  • Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes.
  • Identify, improve, and lead all aspects of the health status of each of your customers.
  • Drive Miro product adoption by leading onboarding for new customers and teams.
  • Make sure that customers get maximum value from Miro and give them insight into this through high-touch relationship building.
  • Develop playbooks and contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success.


What you'll need

  • 3+ years in a Customer Success role, with at least 1 year of experience handling large, sophisticated customer accounts.
  • Strong written and verbal communication skills.
  • Quick learner and can thrive in a constantly evolving hyper-growth environment.
  • Proactive mentality and excellent time management skills.
  • Project management, Miro and Gainsight experience is a plus, but not required.
  • Willing and able to travel as needed.


What's in it for you

  • Excellent Medical, Dental + Vision health benefits
  • Scrappy scale-up environment with hyper growth potential where you'll learn best in class skills
  • Competitive salaries + Flexible time off
  • 401k matching + Compelling equity package
  • Free lunches + Office snacks
  • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
  • Opportunity to work for a globally diverse team distributed across 11 hub locations


About Miro
Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 45M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,500 employees in 12 hubs around the world. To learn more, please visit: https://miro.com .
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro's Privacy Policy contains details about our privacy practices and the handling and use of the personal data of job applicants.

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Location

Our office is located in the heart of downtown Austin and we’re just a short walk, bike ride, or drive away from some of ATX's coolest spots like Zilker Park and Lady Bird Lake. Whether you’re a foodie, concert fan, or a nature lover, Austin has it all. No surprise everyone's moving here and fast

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