Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience working in a Strategy and Operations role either in technology, consulting, banking, or internal corporate strategy.
• Experience with G Suite (Sheets, Slides, etc.) or equivalent tools.

Preferred qualifications:

• MBA or Master's degree.
• Experience and comfort with large datasets, synthesizing insights and recommending actions from data.
• Experience with or at large enterprise organizations, managing internal stakeholders, and presenting to executives and technical management teams.
• Experience planning and managing at both the strategic and operational level. A proven ability to be successful in a complex, globally-scaled product, sales and engineering environment.
• Proficiency in SQL and other dashboarding and data visualization tools.
• Distinctive analytical and problem solving skills. Comfort with working in a fast growing, dynamic and often ambiguous environment.

About the job

Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile, and collaborative. You help fellow sales Googlers by performing budgeting, planning, and analysis activities — and through your passion for the magic of Google products like G Suite and Chrome. Not only do you provide invaluable financial and budgeting input, but you also devise new ways for us to communicate with potential leads and bring them into the Google fold. Your insight means you excel at customer segmentation, acquisition, and retention. You combine clean communication with strong analytical skills and a solid commitment to providing customers with a Googley customer experience. You also peer into the future for us; you examine and analyze statistical data to forecast marketing trends and to identify potential new markets for Google Cloud.

As a Strategy and Operations Manager supporting North America and LATAM, you will be aligned to the Cloud Customer Success organization, which is a new strategic pillar under the Customer Experience function. You will be primarily focused on acting as the operational business partner of the North America Customer Success business supporting the regional leader. You will also help support the centralized activities including launching the organization, designing iterations of the roll out plan, analyzing key accounts, and helping design systems and processes to support the overall Customer Success team. You will enjoy working with data, complete strategic planning and analysis, and help run the core business processes.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Use your analytical skills to generate meaningful insights for the business and decide where we should focus more or how to fix gaps. 
• Be the voice of truth for the status of the performance. Be responsible for creating presentations and materials for business reviews and strategy memorandums.
• Be the key point person for numbers and tracking for planning, off-sites, business reviews, and more.
• Launch and grow a new function at Google (e.g., new systems, people, strategy). Help define and measure success for the organization.
• Utilize a mix of analytical work and business operations.