Dropbox
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Austin, TX
Remote

Strategy & Operations Manager - BPO Vendors

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Role Description

The Strategic Vendor Partner team engages with third-party outsourced service providers (BPOs) to develop and run sales programs. As a Vendor Strategy & Operations Manager, you will work with the program managers to identify areas of opportunity through qualitative and quantitative research, build out proposals to be reviewed by leadership, and project manage new implementations. You’ll work closely with cross functional partners including sales systems, sales strategy, and training & enablement. You’ll play a crucial role in defining how we leverage vendors to support Dropbox sales. 

We’re looking for a team member who will help define how Dropbox leverages vendors for sales programs and ensure those programs are impactful. The ideal candidate is eager to tackle a new challenge. They enjoy transformational work and aren’t afraid of ambiguity. This role will require a high level of attention to detail and organization; you should be adept at anticipating challenges, effectively looking around the corner to foresee any road blocks. You’ll thrive in this role if you have experience with sales and sales systems (like Salesforce), are comfortable analyzing data and leveraging it for decision making, and can influence without authority. 

Responsibilities

  • In partnership with Program Managers, identify areas of opportunity with in sales programs and develop & implement strategies to address them. 
  • Act as a project manager to oversee implementations including creating workback plans, aligning stakeholder,  collaborating with cross functional partners, providing regular updates to leadership, and ensuring timelines are met. 
  • Oversee annual contract renewals and participate in new program negotiations directly with vendors. 
  • Represent the unique needs of the Strategic Vendor Partner team in sales discussions including evaluating potential new programs and prioritizing effectively. 

Requirements

  • 5+ years of experience in sales, operations, customer success, or similar fields.
  • Excellent at planning and project management – ability to look ahead to meet regular deadlines and prevent last minute fire drills
  • A demonstrable history of using data to answer tough questions. SQL experience is a plus!
  • Can effectively translate a high level strategy into actionable targets, taking an active role in execution. 
  • Strong desire to take initiative; you thrive on change and are comfortable with ambiguity
  • Strong executive communication skills, both written and verbal.  
  • Experience working with third-party service provides such as BPOs is a plus but not required.
  • A team player who is motivated by the success of the company and program. 
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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